The Yumpingo and Olo integration will drive order and delivery performance across all sites for the brand’s off-prem operations
Austin, TX, Tuesday, May 18th, 2021 – Yumpingo, an intelligent guest experience management platform powering hospitality teams, announced the expanded integration with Olo, a leading cloud-based, on-demand commerce platform for multi-location restaurant brands, across all 154 California Pizza Kitchen (CPK) locations after a successful 3-month pilot. The integration empowers CPK to optimize the ordering experience, meet the rising demand of to-go and delivery, and sustain and improve off-prem sales with enhanced ordering insights.
“We pride ourselves in creating a welcoming environment for all of our guests. After implementing Yumpingo last year, we’ve been able to make data-driven decisions to improve all areas of the business – from restaurant ambience to guest service to our menu. As consumer demand continues to favor convenient and off-premise dining experiences, we wanted to leverage the same depth of feedback across our delivery and takeout operations that we had been experiencing in-restaurant so we can retain that revenue while bringing back in-store dining.” said Mike Mader, SVP Global Strategy, Planning and Transformation for California Pizza Kitchen.
Yumpingo curates digital touchpoints throughout the CPK guest journey, ensuring guests have consistent interactions with the brand, anywhere and anytime they’d like.
With the Olo integration, Yumpingo generates off-prem performance insights for packaging, ordering completion, and specific order and delivery questions to drive operational innovation throughout the CPK brand.
“After implementing the Yumpingo and Olo integration at 20 CPK locations, we gained insight into how to improve our hospitality off-premise whether related to order accuracy, packaging, and/or timeliness. We are now leveraging that integration for all of our domestic operations, improving the ordering experience for every customer, every location.” Mader added.
The integrated solutions have since been rolled out across all CPK locations.
“Yumpingo is proud to provide actionable guest insights for CPK both in-store and off-premise. Our direct integration with Olo’s platform enables hospitality brands to track operational discrepancies in food and service at shift and dish level, empowering frontline teams to track the progress of their off-prem KPIs in real-time and serve more happy guests, every single day.” said Gary Goodman, CEO of Yumpingo.
Yumpingo and Olo share a vision of making experiences seamless and enjoyable with their technology, and for every guest.
“Our approach to providing integrated ordering and delivery solutions has always been focused on connecting restaurant brands to the on-demand world. Olo connects insights that Yumpingo captures throughout the ordering journey, ensuring CPK has the performance metrics from every digital touchpoint while building brand loyalty and driving off-premises sales. As we continue our partnership with Yumpingo, we are honored to work with brands like CPK who are focused on innovating every facet of hospitality.” Matt Tucker, President and COO, Olo.
Yumpingo is an intelligent guest experience management platform that empowers hospitality brands to create purpose-driven teams, build authentic food and beverage offerings, and put customer-centric data into action by translating every real-time customer interaction with a brand into quantifiable data. With Yumpingo’s technology, teams can leverage insights across any location, shift, server and dish to strengthen every step of the hospitality experience, increasing NPS, CSAT, and critical components impacting the guest journey. Yumpingo is headquartered in London, England and Austin, TX, serving global restaurant groups like Nando’s, YO!, Azzurri Group and California Pizza Kitchen.
For more information, please visit: www.yumpingo.com
About California Pizza Kitchen
In 1985, California Pizza Kitchen (CPK) opened its first restaurant in Beverly Hills and introduced diners to innovative California-style pizza. With a passion for combining fresh, seasonal ingredients with flavor inspirations from around the world, today CPK is a global brand serving creative California cuisine in more than 200 restaurants in 8 countries and U.S. territories. From signature, hand-tossed pizzas and high-quality main plates to inventive better-for-you options, Lunch Duos, premium wines and handcrafted beverages, CPK adds its imaginative twist to create a memorable dining experience. For more information, visit cpk.com.
Connect with CPK on Twitter at @calpizzakitchen, Instagram at @californiapizzakitchen, and Facebook at facebook.com/californiapizzakitchen. Download the CPK Rewards™ app for iOS and Android to earn rewards for dining creatively, pay by mobile, order online and more.
Olo powers digital ordering and delivery programs that connect restaurant brands to the on-demand world, placing orders directly into the restaurant through all order origination points – from a brand’s own website or app, third party marketplaces, social media platforms, smart speakers, and home assistants. Olo serves as the on-demand ordering and delivery platform for over 400 brands, such as Applebee’s (DIN), Checkers & Rally’s, Cheesecake Factory (CAKE), Chili’s (EAT), Dairy Queen, Denny’s (DENN), Five Guys Burgers & Fries, Jamba Juice (JMBA), Noodles & Company (NDLS), Portillo’s Hot Dogs, Shake Shack (SHAK), sweetgreen, Wingstop (WING), and more. Learn more at www.olo.com. SKIP THE LINE®