Customer Experience Case Studies

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"With Yumpingo, we are able to optimize every guest experience with greater confidence and speed than ever before."

Rob Papps
CEO, Nando's

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"Our NPS has been steadily increasing. We’ve also seen our online reputation scores climbing and we have seen a direct link between NPS and sales growth."

John Welsh
MD, Hickory's Smokehouse

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"Preserving and retaining our to-go guests are now huge parts of our business. This [Yumpingo] data changes that and helps us get better."

Hernan Mujica
CIO, Texas Roadhouse

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"It was like someone had turned on the lights. Within two weeks we were seeing an uptick in our NPS and after a further two weeks, we were seeing higher sales growth."

Chris Hill
CEO, New World Trading Company

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"I’ve not come across a better system of gaining actionable guest feedback in the moment. [Restaurant managers] have a tool now that enables them to very specifically drill down on what they can do to improve the guest experience."

Chris Westcott
CEO, Iron Hill Brewery & Restaurant

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"We’ve seen remarkable growth in both our NPS and online reputation, which has risen by 1.5 stars, since working with Yumpingo."

Dean Wilson
Director, Olive Tree Brasserie

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"Yumpingo definitely gives you that power to make change. If you’re the kind of organization that is striving to be the very best then [Yumpingo] gives you the information that you can act on."

Richard Colclough
MD, Parogon Group

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CASE STUDIES

Customer success is our purpose

"Yumpingo in one sentence is, gives us data in real time, we can act on and make a difference to our business that we couldn’t do before."

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