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SERVICE RECOVERY FOR HOSPITALITY 

Guest Recovery

Manage issues before guests complain on open platforms, to improve your online reputation and increase customer retention. 

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Turn Problems into Profit

A 5% increase in customer retention can increase profits by 25%-95% - Bain & Company

guest recovery

Real-Time

Identify and manage guest issues before complaints go public

Win-Back

Respond instantly with tailored offers to win back unhappy customers

Turn-Around

Increase retention and loyalty, turning dissatisfaction into advocacy

Managing Unhappy Guests is Essential

70% of restaurant customers never return - guest retention is a major missed revenue opportunity.

Most unhappy guests don’t complain in person – they just never return, or leave negative online reviews.

Negative reviews hurt future sales – by the time they’ve posted online, it’s too late.

 

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The Service Recovery Opportunity

Responding to a complaint delivers a 59 point NPS uplift, and the faster the response the bigger the uplift in customer satisfaction - Harvard Business Review

Great responses boost guest satisfaction

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Increase Loyalty & Business Success

Grow your business with the customers you already have

Real-Time Case Management

Real-Time Alerts for customer complaints and issues

Case Management within a single easy-to-use interface

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Win-Back & Grow Loyalty

Respond Immediately to stop negative online reviews

Increase Loyalty by turning dissatisfaction into advocacy

Win-Back Guests with proactive offers to recover lost revenue
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Respond & Improve

Manage Efforts with resolution and response tracking

Continuous Improvement that resolves the underlying service issues and improves  experiences for all other guests 

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Explore the full platform

Smart Surveys

Smart Surveys

Understand what is really happening, in real-time, in every location, across every shift, every server and every menu item.
Smart Surveys
Smart Actions

Smart Actions

Empower strategic business improvements and transform execution quality through recommendations directly to the people who can affect change.
Smart Actions
Integrations

Integrations

Add value to guest experiences with increased satisfaction that improves online reviews and increases their return rates.
Integrations
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Customer Success

Ensuring a smooth and successful onboarding for your organization and empowering you to make the best use of our solutions.
Customer Success
Yumpingo Devices

Yumpingo Devices

Custom-branded Yumpingo devices for in-restaurant service, unlocking more insights in less time.
Yumpingo Devices
Reputation Management

Online Reputation

Grow your brand awareness, improve experience and increase advocacy, to recover and grow your customers.
Online Reputation

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"With Yumpingo, we are able to optimize every guest experience with greater confidence and speed than ever before."


Rob Papps
CEO, Nando's

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"Our NPS has been steadily increasing. We’ve also seen our online reputation scores climbing and we have seen a direct link between NPS and sales growth."


John Welsh
MD, Hickory's Smokehouse

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"Preserving and retaining our to-go guests are now huge parts of our business. This [Yumpingo] data changes that and helps us get better."


Hernan Mujica
CIO, Texas Roadhouse

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Iron Hill-1

"I’ve not come across a better system of gaining actionable guest feedback in the moment. [Restaurant managers] have a tool now that enables them to very specifically drill down on what they can do to improve the guest experience."


Chris Westcott
CEO, Iron Hill Brewery & Restaurant

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"We’ve seen remarkable growth in both our NPS and online reputation, which has risen by 1.5 stars, since working with Yumpingo."


Dean Wilson
Director, Olive Tree Brasserie

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"Yumpingo definitely gives you that power to make change. If you’re the kind of organization that is striving to be the very best then [Yumpingo] gives you the information that you can act on."


Richard Colclough
MD, Parogon Group

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