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CUSTOMER FEEDBACK DATA FOR RESTAURANTS

Transform data into targeted efforts

Smart Actions empower strategic business improvements and transform execution quality by providing recommendations and smart workflows directly to the people who can affect change.

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"Get it right the first time"

Smart Actions provides teams with actionable plans based on structured customer feedback. Make effective decisions across the organization, to relentlessly raise the bar.

Collect real-time customer feedback

Understand the ‘why’

Hospitality-focused algorithms identify the key factors that are driving and impacting your customer experience.

Identify critical execution issues

Identify critical execution issues

Smart Actions identifies areas that need developing and suggests the best way to improve them.

Improve the guest experience

Transform the guest experiences

Smart Actions empower managers and teams to work on the actions that they can resolve with time frames to achieve them.

Make decisions across the organization with Smart Actions

Transform decision-making from retrospective, monthly reports to proactive, daily improvements across each team. Smart Actions workflows make sense of the noise,  empowering teams to work on the actions that they can resolve.

Weekly insights notifications

Start every week with an email showing the highlights of service and menu insights delivered to your inbox, so you're ready to guide development plans for venues and teams.

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Weekly insights notifications

Location-specific analysis

Get a weekly analysis of specific venues with targeted menu item and service-step compliance insights.

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Location-specific analysis

Hickorys Smokehouse-4

"Since rolling out Yumpingo our NPS has been steadily increasing and is now 14 points higher; which means 13% more happy guests! We’ve also seen our online reputation scores climbing from 4.3 to an excellent 4.7 stars. And we have seen a direct link between NPS and sales growth."

Managing Director, Hickory's Smokehouse

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Automated action-planning

Smart Actions saves time and effort for general managers by highlighting only what’s resolvable by their team and enabling them to prioritize the changes that will have the biggest positive impact on guest experience.

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Automated action-planning

Steps of service

Gain a clear view of where your teams are hitting steps of service compliance and when they need additional development to deliver your brand promise.

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Steps of service

Explore the full platform

Guest Interaction

Guest Interaction

Capture customer feedback across every touchpoint, across every service style, at any time.
Guest Interaction
Smart Surveys

Smart Surveys

Understand what is really happening, in real-time, in every location, across every shift, every server and every menu item.
Smart Surveys
Integrations

Integrations

Add value to guest experiences with increased satisfaction that improves online reviews and increases their return rates.
Integrations
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Customer Success

Ensuring a smooth and successful onboarding for your organization and empowering you to make the best use of our solutions.
Customer Success
Yumpingo Devices

Yumpingo Devices

Custom-branded Yumpingo devices for in-restaurant service, unlocking more insights in less time.
Yumpingo Devices
Reputation Management

Online Reputation

Grow your brand awareness, improve experience and increase advocacy, to recover and grow your customers.
Online Reputation

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"With Yumpingo, we are able to optimize every guest experience with greater confidence and speed than ever before."


Rob Papps
CEO, Nando's

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Hickorys logo black May 2020 2

"Our NPS has been steadily increasing. We’ve also seen our online reputation scores climbing and we have seen a direct link between NPS and sales growth."


John Welsh
MD, Hickory's Smokehouse

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"Preserving and retaining our to-go guests are now huge parts of our business. This [Yumpingo] data changes that and helps us get better."


Hernan Mujica
CIO, Texas Roadhouse

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New World Trading Company (1)

"It was like someone had turned on the lights. Within two weeks we were seeing an uptick in our NPS and after a further two weeks, we were seeing higher sales growth."


Chris Hill
CEO, New World Trading Company

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Iron Hill-1

"I’ve not come across a better system of gaining actionable guest feedback in the moment. [Restaurant managers] have a tool now that enables them to very specifically drill down on what they can do to improve the guest experience."


Chris Westcott
CEO, Iron Hill Brewery & Restaurant

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Olive-Tree-Brasserie-Logo-273x300-1

"We’ve seen remarkable growth in both our NPS and online reputation, which has risen by 1.5 stars, since working with Yumpingo."


Dean Wilson
Director, Olive Tree Brasserie

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Paragon_black

"Yumpingo definitely gives you that power to make change. If you’re the kind of organization that is striving to be the very best then [Yumpingo] gives you the information that you can act on."


Richard Colclough
MD, Parogon Group

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