CUSTOMER FEEDBACK DATA FOR RESTAURANTS
Transform data into targeted efforts
Smart Actions empower strategic business improvements and transform execution quality by providing recommendations and smart workflows directly to the people who can affect change.
"Get it right the first time"
Smart Actions provides teams with actionable plans based on structured customer feedback. Make effective decisions across the organization, to relentlessly raise the bar.
Understand the ‘why’
Hospitality-focused algorithms identify the key factors that are driving and impacting your customer experience.
Identify critical execution issues
Smart Actions identifies areas that need developing and suggests the best way to improve them.
Transform the guest experiences
Smart Actions empower managers and teams to work on the actions that they can resolve with time frames to achieve them.
Make decisions across the organization with Smart Actions
Transform decision-making from retrospective, monthly reports to proactive, daily improvements across each team. Smart Actions workflows make sense of the noise, empowering teams to work on the actions that they can resolve.
Weekly insights notifications
Start every week with an email showing the highlights of service and menu insights delivered to your inbox, so you're ready to guide development plans for venues and teams.
"Since rolling out Yumpingo our NPS has been steadily increasing and is now 14 points higher; which means 13% more happy guests! We’ve also seen our online reputation scores climbing from 4.3 to an excellent 4.7 stars. And we have seen a direct link between NPS and sales growth."
Managing Director, Hickory's Smokehouse
Smart Actions saves time and effort for general managers by highlighting only what’s resolvable by their team and enabling them to prioritize the changes that will have the biggest positive impact on guest experience.
Explore the full platform
"With Yumpingo, we are able to optimize every guest experience with greater confidence and speed than ever before."
"Our NPS has been steadily increasing. We’ve also seen our online reputation scores climbing and we have seen a direct link between NPS and sales growth."
MD, Hickory's Smokehouse
"Preserving and retaining our to-go guests are now huge parts of our business. This [Yumpingo] data changes that and helps us get better."
CIO, Texas Roadhouse
"It was like someone had turned on the lights. Within two weeks we were seeing an uptick in our NPS and after a further two weeks, we were seeing higher sales growth."
CEO, New World Trading Company
"I’ve not come across a better system of gaining actionable guest feedback in the moment. [Restaurant managers] have a tool now that enables them to very specifically drill down on what they can do to improve the guest experience."
CEO, Iron Hill Brewery & Restaurant
"We’ve seen remarkable growth in both our NPS and online reputation, which has risen by 1.5 stars, since working with Yumpingo."
Director, Olive Tree Brasserie
"Yumpingo definitely gives you that power to make change. If you’re the kind of organization that is striving to be the very best then [Yumpingo] gives you the information that you can act on."
MD, Parogon Group
Request your free demo today!
‘Get it right the first time’ by capturing live guest feedback across every dish, shift, server, location, and channel with Yumpingo.