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CUSTOMER EXPERIENCE MANAGEMENT PLATFORM

Experience-centric Decision Making

Designed for the hospitality industry, our customer experience management service transforms customer feedback data into actions for teams within your restaurant - allowing you to 'get it right the first time'.

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Win & Retain More Customers

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Improve Customer Retention

Reduce unhappy guests by 34% by managing the root causes of dissatisfaction.

Increase Customer Acquisition

Deliver 14% more happy guests and boost word of mouth customer advocacy.

Improve Menu Margins

Increase menu margins by 2.5% while managing and growing guest satisfaction.

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How Yumpingo works

Collect guest sentiment anywhere, any time
Make the most of every customer interaction
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Collect guest sentiment anywhere, any time

Capture experiences across table service, counter service and self-service to takeaway, delivery and retail via QR codes, post-dine emails, or Yumpingo devices.

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Smart Surveys uncover the 'why' of customer satisfaction
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Smart Surveys uncover the 'why' of customer satisfaction

Highly engaging 1-minute feedback surveys that collect customer insights in real-time, for every location, across every shift, every server and every menu item.

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Smart Actions transform data into targeted efforts
Transform feedback data into easy next steps
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Smart Actions transform data into targeted efforts

Smart Actions highlight the most critical execution issues and provide smart workflows that empower teams to work on the actions they can resolve.

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"What Yumpingo enables us to do is marry review data alongside the sales data to capture feedback from the silent majority and use that information to better the experience for our guests."

Managing Director, New World Trading Company

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Delivering Outcomes

Yumpingo combines cutting-edge experience applications with professional services to accelerate value for our clients. As the sector’s only Outcomes as a Service (OaaS) provider, our programs focus on increasing customer retention, margins and sales. 

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Team Development
Server-level training insights
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Menu Innovation
De-risk, speed up and stress test
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Maximize Margins
Menu engineering for sentiment
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Locations Turnaround
Transform underperforming stores
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Optimize Service
Improve experiential impact
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Concept Launching
Agile concept development
CRM Booster
Enhance CRM & Loyalty
Boost reviews, retention & recovery
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Complete Solutions

Integrated solutions that provide the complete experience management service.

Integrations
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Integrations

Connect with the tools you already use to collect more feedback and increase customer engagement.

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Online Reputation
Reputation Management

Online Reputation

We help you close the loop on every digital touchpoint with complete visibility of real-time customer satisfaction levels for every location and online review channel.

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Devices
Yumpingo Devices

Devices

Custom-branded Yumpingo devices for in-restaurant service, can be used to customer engagement and granular insights.

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Satisfaction (feedback) guaranteed

Yumpingo delivers guest satisfaction solutions for your entire team, from head office, to general managers, to front-of-house servers.

Leadership
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Senior Leadership

Leadership

Drive revenue, improve cost-savings, and develop your offering by understanding the reality behind customer experiences.

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Operations
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Operations

Operations

Deliver exceptional guest experiences across all customer touchpoints, for every menu item, all of the time.

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Marketing
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Marketing

Marketing

Retain customers, grow life time value and increase advocacy, to drive your marketing strategy and business growth.

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Culinary
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Culinary

Culinary

Optimize pricing, suppliers, menus and team performance and build a culture of continuous improvement.

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"With Yumpingo, we are able to optimize every guest experience with greater confidence and speed than ever before."


Rob Papps
CEO, Nando's

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"Our NPS has been steadily increasing. We’ve also seen our online reputation scores climbing and we have seen a direct link between NPS and sales growth."


John Welsh
MD, Hickory's Smokehouse

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"Preserving and retaining our to-go guests are now huge parts of our business. This [Yumpingo] data changes that and helps us get better."


Hernan Mujica
CIO, Texas Roadhouse

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New World Trading Company (1)

"It was like someone had turned on the lights. Within two weeks we were seeing an uptick in our NPS and after a further two weeks, we were seeing higher sales growth."


Chris Hill
CEO, New World Trading Company

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Iron Hill-1

"I’ve not come across a better system of gaining actionable guest feedback in the moment. [Restaurant managers] have a tool now that enables them to very specifically drill down on what they can do to improve the guest experience."


Chris Westcott
CEO, Iron Hill Brewery & Restaurant

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"We’ve seen remarkable growth in both our NPS and online reputation, which has risen by 1.5 stars, since working with Yumpingo."


Dean Wilson
Director, Olive Tree Brasserie

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"Yumpingo definitely gives you that power to make change. If you’re the kind of organization that is striving to be the very best then [Yumpingo] gives you the information that you can act on."


Richard Colclough
MD, Parogon Group

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