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RESTAURANT FEEDBACK & SURVEY PLATFORM

Uncover the ‘why’ with 1-Minute Smart Surveys

Our highly engaging feedback surveys allow you to hear from the silent majority of your customers to understand what is really happening, in real-time, in every location, across every shift, every server and every menu item.

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Delivering ideas, not just data

Our highly engaging smart surveys are designed specifically to uncover the core drivers of customer satisfaction however your customers experience your service, from dine-in, pick-up, delivery and grocery.

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Real-time feedback

Guests have in-the-moment opportunities to share their experience on-premise, or online, providing you with live feedback to shift, server and menu item level.

Unparalleled volume

Unparalleled engagement

Our 1-minute self-detected review journey removes feedback barriers for your customers so you get a higher volume of guest sentiment data.

Dynamic insights

Dynamic insights

The sentiment-tailored survey journey uncovers the drives behind every answer. With targeted insights, teams can adjust service, gain efficiencies, and apply focus where needed.

Uncover the root causes of customer satisfaction

Customizable feedback surveys

Our customizable surveys ensure that feedback can be adapted to fit your brand and service style. Our pulse surveys can also be used to enable agile market research, enhance loyalty and email lists with sentiment insights, and they provide guests with a direct route to address their concerns before they escalate issues online.

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Feedback for every menu item

Our 1-Minute Smart Surveys gathers granular feedback on every menu item tracking factors including look, taste, portion size and value perception. Our market leading dish-level feedback enables you to optimize menus, adjust pricing, manage consistency, test new suppliers and improve customer satisfaction.

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Feedback for every menu item

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"What Yumpingo enables us to do is marry review data alongside the sales data to capture feedback from the silent majority and use that information to better the experience for our guests."

Managing Director, New World Trading Company

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Feedback across every service style

Our feedback survey platform offers both check-integrated and non-integrated flows, providing flexibility for businesses of all sizes and service styles. We provide optimal survey flows for different locations and service styles, ensuring that you can gather feedback in a way that works best for your business.

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Feedback across every service style

Engage your customers at the ideal moment

Our surveys offer a range of powerful features, including the ability to trigger survey questions based on time, location, menu item, or category. This means that your restaurant can gather targeted feedback from your customers at the right moment, giving you the insights you need to improve your business.

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Engage your customer at the ideal moment

Explore the full platform

Guest Interaction

Guest Interaction

Capture customer feedback across every touchpoint, across every service style, at any time.
Guest Interaction
Smart Actions

Smart Actions

Empower strategic business improvements and transform execution quality through recommendations directly to the people who can affect change.
Smart Actions
Integrations

Integrations

Add value to guest experiences with increased satisfaction that improves online reviews and increases their return rates.
Integrations
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Customer Success

Ensuring a smooth and successful onboarding for your organization and empowering you to make the best use of our solutions.
Customer Success
Yumpingo Devices

Yumpingo Devices

Custom-branded Yumpingo devices for in-restaurant service, unlocking more insights in less time.
Yumpingo Devices
Reputation Management

Online Reputation

Grow your brand awareness, improve experience and increase advocacy, to recover and grow your customers.
Online Reputation

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"With Yumpingo, we are able to optimize every guest experience with greater confidence and speed than ever before."


Rob Papps
CEO, Nando's

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"Our NPS has been steadily increasing. We’ve also seen our online reputation scores climbing and we have seen a direct link between NPS and sales growth."


John Welsh
MD, Hickory's Smokehouse

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"Preserving and retaining our to-go guests are now huge parts of our business. This [Yumpingo] data changes that and helps us get better."


Hernan Mujica
CIO, Texas Roadhouse

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New World Trading Company (1)

"It was like someone had turned on the lights. Within two weeks we were seeing an uptick in our NPS and after a further two weeks, we were seeing higher sales growth."


Chris Hill
CEO, New World Trading Company

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Iron Hill-1

"I’ve not come across a better system of gaining actionable guest feedback in the moment. [Restaurant managers] have a tool now that enables them to very specifically drill down on what they can do to improve the guest experience."


Chris Westcott
CEO, Iron Hill Brewery & Restaurant

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"We’ve seen remarkable growth in both our NPS and online reputation, which has risen by 1.5 stars, since working with Yumpingo."


Dean Wilson
Director, Olive Tree Brasserie

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"Yumpingo definitely gives you that power to make change. If you’re the kind of organization that is striving to be the very best then [Yumpingo] gives you the information that you can act on."


Richard Colclough
MD, Parogon Group

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