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YUMPINGO DEVICE FEEDBACK COLLECTION

Providing a seamless final step of service

Your custom-branded, all-in-one device to deliver checks, get real-time customer feedback, and maximize every transaction.

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Engaging guests in-the-moment with Yumpingo One’s frictionless, seamless closing out experience can achieve a 50% to 80% customer engagement rate without offering any incentive, making feedback accurate and actionable.

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Maximize every transaction

Custom-branded for in-restaurant service, unlocking more insights in less time.

Designed for busy restaurants

Designed for busy restaurants

With Gorilla® Glass, shock protection, and a splash-resistant design, the Yumpingo One is built to operate effectively for years.

Simple to clean for safety & hygiene

Simple to clean for safety & hygiene

Developed using oil, grease, and germ-resistant materials, the Yumpingo One is easily cleanable as often as necessary.

Yumpingo One

Versatile device for multiple functions

A single device that can run Yumpingo or partner services, from ordering, through feedback to payment. It works for days between charges and automatically connects to your WiFi.

Connect every moment

Custom-branded devices become an integral part of the in-restaurant service process, unlocking more insights with less time in a single environment.

Out of the box operation

Teams can immediately put Yumpingo One to use the moment it arrives to its destination. The device is remotely managed by our team, ensuring any technical issues are resolved before they hit the floor and product updates are swiftly implemented.

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Out of the box operation

Maximized customer engagement

Guests complete essential steps to close out the dining experience with payment, tip – and now a digitally optimized review process. Yumpingo’s 1-Minute Review reports feedback as quickly as its entered in the all-in-one device, capturing a greater volume of reviews than printed materials.

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Hickorys Smokehouse-4

"Since rolling out Yumpingo our NPS has been steadily increasing and is now 14 points higher; which means 13% more happy guests! We’ve also seen our online reputation scores climbing from 4.3 to an excellent 4.7 stars. And we have seen a direct link between NPS and sales growth."

Managing Director, Hickory's Smokehouse

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Custom branding for your business

With any color, any print, and any design, our internal design service will tailor your Yumpingo One device to your preferred brand experience. The device blends into your environment to ensure guests stay connected to your brand with every transaction.

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Custom branding for business

Explore the full platform

Guest Interaction

Guest Interaction

Capture customer feedback across every touchpoint, across every service style, at any time.
Guest Interaction
Smart Surveys

Smart Surveys

Understand what is really happening, in real-time, in every location, across every shift, every server and every menu item.
Smart Surveys
Smart Actions

Smart Actions

Empower strategic business improvements and transform execution quality through recommendations directly to the people who can affect change.
Smart Actions
Integrations

Integrations

Add value to guest experiences with increased satisfaction that improves online reviews and increases their return rates.
Integrations
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Customer Success

Ensuring a smooth and successful onboarding for your organization and empowering you to make the best use of our solutions.
Customer Success
Reputation Management

Online Reputation

Grow your brand awareness, improve experience and increase advocacy, to recover and grow your customers.
Online Reputation

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"With Yumpingo, we are able to optimize every guest experience with greater confidence and speed than ever before."


Rob Papps
CEO, Nando's

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Hickorys logo black May 2020 2

"Our NPS has been steadily increasing. We’ve also seen our online reputation scores climbing and we have seen a direct link between NPS and sales growth."


John Welsh
MD, Hickory's Smokehouse

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"Preserving and retaining our to-go guests are now huge parts of our business. This [Yumpingo] data changes that and helps us get better."


Hernan Mujica
CIO, Texas Roadhouse

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New World Trading Company (1)

"It was like someone had turned on the lights. Within two weeks we were seeing an uptick in our NPS and after a further two weeks, we were seeing higher sales growth."


Chris Hill
CEO, New World Trading Company

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Iron Hill-1

"I’ve not come across a better system of gaining actionable guest feedback in the moment. [Restaurant managers] have a tool now that enables them to very specifically drill down on what they can do to improve the guest experience."


Chris Westcott
CEO, Iron Hill Brewery & Restaurant

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Olive-Tree-Brasserie-Logo-273x300-1

"We’ve seen remarkable growth in both our NPS and online reputation, which has risen by 1.5 stars, since working with Yumpingo."


Dean Wilson
Director, Olive Tree Brasserie

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Paragon_black

"Yumpingo definitely gives you that power to make change. If you’re the kind of organization that is striving to be the very best then [Yumpingo] gives you the information that you can act on."


Richard Colclough
MD, Parogon Group

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