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If you had a magic wand, what would you wish for?
One afternoon our founder joined an old friend and restaurateur at one of his venues.
The two looked across the restaurant to a room filled with customers and realised they had no idea what anyone was thinking.
If we could magically see a thought bubble above every customer - just like a comic book - what would they say?
And if we could see the most important themes for each restaurant, how much better would our customer experience be?
The Problem
Legacy customer experience management tools suffer from one or more of 3 problems:
- Failure to collect enough data
- Questions not specifically designed for hospitality
- Not making sense of the noise
As a result they all deliver poor ROI
Why the problem matters
Restaurant chains lack visibility and control over the critical issues and opportunities with their guest experience.
Current methods generate inaccurate insights that lag behind reality. Teams don’t trust the reporting or act on the information.
Quality issues aren’t addressed. Significant menu and pricing decisions are based on gut feel. Guests leave dissatisfied and restaurants don’t know, or know why.
Decision making is slow and based on gut feel, leading to expensive mistakes, wasted time and missed opportunities. Increasing market competition for guests and staff has made this more critical than ever.
Be Hungry
We embrace this journey and seize opportunities with agility, commitment and courage.
Energize Others
We seek to make the most out of every interaction. Our passion to serve more happy customers is infectious.
Strive for Excellence
We deliver results that wow our clients. When there is a better way, we’ll find it.
Together We Prosper
We win when we are open and collaborate. We win as a team. We win together.
Be Yourself
We are happiest and most productive when we can be our authentic selves.
Join us
Learn more about the career opportunities here at Yumpingo.
