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Hospitality Feedback and Customer Experience

Pinpoint Critical Satisfaction Drivers & Act on What Matters Most

Drive continuous improvement across all your guest experiences with real-time surveys and smart, prioritized actions that boost customer satisfaction and repeat visits.

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You could be losing +20% of sales from avoidable customer churn

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Customer Retention

Improve Customer Retention

Reduce unhappy guests by 34% by managing the root causes of dissatisfaction to cut churn and reduce recovery costs.

Increase Customer Acquisition

Increase Customer Acquisition

Are you making best use of your happy customers? Deliver 14% more happy guests and boost word of mouth customer advocacy.

Improve Menu Margins

Improve Menu Margins

You can increase margins by 2.5% and grow guest happiness! Increase menu margins – from guesswork to confident improvements.

Hickorys Smokehouse-4

"Since rolling out Yumpingo our NPS has been steadily increasing and is now 14 points higher; which means 13% more happy guests! We’ve also seen our online reputation scores climbing from 4.3 to an excellent 4.7 stars. And we have seen a direct link between NPS and sales growth."

Managing Director, Hickory's Smokehouse

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Delivering continuous improvement for leading brands

Yumpingo has an unmatched track record of empowering customer experience performance. Clients that action our objectives grow their NPS by +13 points on average.

+15

Point NPS Increase

-27%

Fewer Unhappy Guests

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+14

Point NPS Increase

-50%

Fewer Unhappy Guests

Hickorys Logo

+13

Point NPS Increase

-50%

Fewer Unhappy Guests

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+4

Point NPS Increase

-33%

Fewer Unhappy Guests

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ROI CALCULATOR

The ROI of cutting churn

Discover the benefits of a guest experience platform that improves customer retention, increases word of mouth promotion, delivers menu margin improvements and reduces recovery costs.

Try out our ROI calculator
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We transform guest feedback into actions

GUEST INTERACTION

Capture guest sentiment anywhere, any time

We collect customer sentiment from all on-premise, delivery, and off-premise orders via a QR code, post-dine email, or Yumpingo device. Make the most of every customer interaction.

Find out how we capture Guest Sentiment
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1-MINUTE SMART SURVEYS

Uncover the ‘why’ behind every customer experience

Our 1-minute Smart Surveys collects restaurant customer feedback at the menu item, server, and shift-level. Use sentiment-tailored journeys to provide unprecedented engagement without incentive.

SMART ACTIONS

Transform your customer feedback data into easy next steps

Smart Actions instructs your teams on the specific measures to take to solve critical food, drink, and service execution issues. Make impactful decisions across the company, relentlessly raising the bar.

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Delivering Outcomes

As the sector’s only Outcomes as a Service (OaaS) provider, Yumpingo combines cutting-edge experience management applications with professional services to to empower meaningful business change.

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Team Development

Server-level training insights

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Menu Innovation

De-risk, speed up and stress test

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Maximize Margins

Menu engineering for sentiment

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Locations Turnaround

Transform underperforming stores

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Optimize Service

Improve experiential impact

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Concept Launching

Agile concept development

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Enhance CRM & Loyalty

Boost reviews, retention & recovery

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Unlock performance, at every level

Our customer experience management platform delivers valuable insights for each level of the business – empowering everyone from senior leadership, operations, marketing, culinary, and front-line teams to execute their best food and service everyday.

Leadership
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Senior Leadership

Leadership

Drive revenue, improve cost-savings, and develop your offering by understanding the reality behind customer experiences.

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Operations
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Operations

Operations

Deliver exceptional guest experiences across all customer touchpoints, for every menu item, all of the time.

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Marketing
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Marketing

Marketing

Retain customers, grow life time value and increase advocacy, to drive your marketing strategy and business growth.

Learn more >

Culinary
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Culinary

Culinary

Optimize pricing, suppliers, menus and team performance and build a culture of continuous improvement.

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Integrations

Connect with the tools you already use to collect more feedback and increase customer engagement.

See all integrations
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"With Yumpingo, we are able to optimize every guest experience with greater confidence and speed than ever before."


Rob Papps
CEO, Nando's

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Hickorys logo black May 2020 2

"Our NPS has been steadily increasing. We’ve also seen our online reputation scores climbing and we have seen a direct link between NPS and sales growth."


John Welsh
MD, Hickory's Smokehouse

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"Preserving and retaining our to-go guests are now huge parts of our business. This [Yumpingo] data changes that and helps us get better."


Hernan Mujica
CIO, Texas Roadhouse

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New World Trading Company (1)

"It was like someone had turned on the lights. Within two weeks we were seeing an uptick in our NPS and after a further two weeks, we were seeing higher sales growth."


Chris Hill
CEO, New World Trading Company

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Iron Hill-1

"I’ve not come across a better system of gaining actionable guest feedback in the moment. [Restaurant managers] have a tool now that enables them to very specifically drill down on what they can do to improve the guest experience."


Chris Westcott
Former CEO, Iron Hill Brewery & Restaurant

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Olive-Tree-Brasserie-Logo-273x300-1

"We’ve seen remarkable growth in both our NPS and online reputation, which has risen by 1.5 stars, since working with Yumpingo."


Dean Wilson
Director, Olive Tree Brasserie

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Paragon_black

"Yumpingo definitely gives you that power to make change. If you’re the kind of organization that is striving to be the very best then [Yumpingo] gives you the information that you can act on."


Richard Colclough
MD, Parogon Group

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Request your free demo today!

‘Get it right the first time’ by capturing live guest feedback across every dish, shift, server, location, and channel with Yumpingo.
056-yumpingo_one-1

Request your free demo today!

‘Get it right the first time’ by capturing live guest feedback across every dish, shift, server, location, and channel with Yumpingo.