Customer Experience Management Platform
Next Generation Experience Management
Yumpingo transforms real-time customer satisfaction data into insights, quantifying how well hospitality teams are executing against customer expectations, and defining the path to serving more happy customers.
Solutions
It’s just feedback if you don’t know what to do with it
Collect real-time customer satisfaction
Improve quality of service and menu item execution
Drive brand innovation and performance
Retain and recover guests in-the-moment
Our Customers
Capture real-time customer feedback
Collect customer feedback across any digital channel
Through webhooks, Yumpingo can implement our proprietary One-Minute Review in any digital channel, no hardware needed. QR codes, booking platforms, CRM – the possibilities are limitless!
Yumpingo One
Fully brandable and ready-to-go at the push of a button, the Yumpingo One tablet is your single source to deliver checks, get real-time customer feedback, and maximize every in-store transaction.
Yumpingo Pay
Customers with Yumpingo devices are able to pay, tip, and leave a One-Minute Review all through the device.
Gain control of the end-to-end customer experience
Experience Management
Capture in-the-moment guest sentiment with a user-friendly and digitally optimized review process.
Experience Drivers
Uncover the root cause of customer satisfaction to detect the ‘why’ behind every score.
Smart Actions
Give frontline teams clear direction on the actions that will make the greatest impact on the business.
Recover and Retain Guests
Reputation Management
Gain complete visibility of real-time customer satisfaction levels across all locations and online review channels.
Case Management
From Marketing to the GM – assign tasks, solve complaints, forward screenshots, and engage teams to close the loop on every conversation.
"The insights were immediate and meant we could make improvements from day one. It was a guiding light to every dish and every shift. It quickly started informing staff reviews, bonuses, and any coaching and development requirements. It was less sensitive, as the insights provided were from a much larger amount of data, at scale, and that meant it felt more like a truthful and accurate reflection of sentiment."
CHRIS HILL, FORMER-CEO OF NEW WORLD TRADING COMPANY
“It’s all about improving the guest experience. Yumpingo gives the silent majority of our guests a voice by inviting their feedback in real time so we can best celebrate what’s working well while addressing where we have gaps. This is data on the guest experience that’s hospitality-focused.”
Mike Mader, SVP of Global Strategy, Planning and Transformation
"Yumpingo has enabled everyone in our business, across all departments, to be able to continually improve our offering and our service through the eyes of our guests. Yumpingo has helped give us the confidence to make changes to our guest journey, our menus, our training and get a genuine feel for what our guests think of those changes. It ensures that our commitment to deliver genuine ‘Southern Hospitality’, to all of our guests, is permanently under scrutiny.”
JOHN WELSH, MANAGING DIRECTOR Hickory’s
"Before Yumpingo we were limited to using sales data and a lot of gut feel to make operational and investment decisions. Our guest surveys were too long and too few in number. We are now getting thousands of live guest reviews across every shift, dish and server every week, in real time, from real guests. This has transformed how we run operations, run our menu development and invest in new concepts and teams."
Mike Wardell - COO, Bistrot Pierre
“Yumpingo’s NPS and food scores are the key metrics we use to monitor and manage guest experience. Our general managers use the insights to continuously improve experiences for our guests. We manage food and service to make sure the quality is as high as possible for every dish and shift. The steps of service tracking by server also provides great insights to help develop our front of house teams. It’s great to be able to see that this hard work is resulting in increasing NPS and online reputation scores over that time.“
Matt Mollicone - Co-Founder, Managing Director, 7 Bone Burger Co.
Latest Blogs
Great Expectations: How to Close Gaps and Grow Customer Loyalty
Learn why understanding customer expectations is critical to growing a loyal customer base and why recovering unhappy guests isn’t enough.
Increase Prices or Decrease Quantity? Menu Questions, Answered
Find out the safest approach to make effective menu changes while staying true to your brand promise.
What to Do When Off-Prem Operations Don’t Deliver on Customer Expectations
It’s difficult to control what happens after an order leaves the restaurant. Find out what your digital customer expectations are, what you can control, and how to execute on it.
Get connected with an experience expert to discover your brand’s path to growth.
Yumpingo helps you manage the journey of operational development, customer experience, and sales growth so you always reach your business’s strategic objectives. Then set more.