Hospitality-driven Technology
Next Generation Experience Management
Yumpingo transforms real-time customer satisfaction data into insights, quantifying how well hospitality teams are executing against customer expectations, and defining the path to serving more happy customers.
Solutions
It’s just feedback if you don’t know what to do with it
Collect real-time customer satisfaction
Improve quality of service and menu item execution
Drive brand innovation and performance
Retain and recover guests in-the-moment
Our Customers
Capture real-time customer feedback
Collect customer feedback across any digital channel
Through webhooks, Yumpingo can implement our proprietary One-Minute Review in any digital channel, no hardware needed. QR codes, booking platforms, CRM – the possibilities are limitless!
Yumpingo One
Fully brandable and ready-to-go at the push of a button, the Yumpingo One tablet is your single source to deliver checks, get real-time customer feedback, and maximize every in-store transaction.
Yumpingo Pay
Customers with Yumpingo devices are able to pay, tip, and leave a One-Minute Review all through the device.
Gain control of the end-to-end customer experience
Experience Management
Capture in-the-moment guest sentiment with a user-friendly and digitally optimized review process.
Experience Drivers
Uncover the root cause of customer satisfaction to detect the ‘why’ behind every score.
Smart Actions
Give frontline teams clear direction on the actions that will make the greatest impact on the business.
Recover and Retain Guests
Reputation Management
Gain complete visibility of real-time customer satisfaction levels across all locations and online review channels.
Case Management
From Marketing to the GM – assign tasks, solve complaints, forward screenshots, and engage teams to close the loop on every conversation.
Latest Blogs
Increase Prices or Decrease Quantity? Menu Questions, Answered
Find out the safest approach to make effective menu changes while staying true to your brand promise.
What to Do When Off-Prem Operations Don’t Deliver on Customer Expectations
It’s difficult to control what happens after an order leaves the restaurant. Find out what your digital customer expectations are, what you can control, and how to execute on it.
Three words every restaurant should avoid: “How was everything?”
“How was everything?”. The perfect question to ask if you want to be lied to. Find out what actual steps of service and menu items are performing well, and fix those that aren’t.
Get connected with an experience expert to discover your brand’s path to growth.
Yumpingo helps you manage the journey of operational development, customer experience, and sales growth so you always reach your business’s strategic objectives. Then set more.