Next-Gen Customer Experience Management

More Happy Guests

Yumpingo empowers hospitality teams to make high-impact, intuitive decisions with certainty – delivering specific, measurable and transformational business improvements.

Next-Gen Customer Experience Management

More Happy Guests

Yumpingo empowers hospitality teams to make high-impact, intuitive decisions with certainty – delivering specific, measurable and transformational business improvements.

Why your business needs Yumpingo

Yumpingo Experience Reviews - people dining in restaurant

Increase Customer Acquisition

Are you making best use of your happy customers? We can help your business increase word of mouth customer advocacy by +10% to help drive business growth.

Improve Customer Retention

Spending too much time apologising? Stop band-aid marketing. Start managing the root causes to cut unhappy guests and comp costs by -40%.

Improve Menu Margins

Food pricing is up +25%. You can increase margins and increase guest happiness! Increase venue margin – from guesswork to confident improvements.

Empowering decisions and delivering results for leading brands

Point NPS Increase

%

Fewer Unhappy Guests

Point NPS Increase

%

Fewer Unhappy Guests

Point NPS Increase

%

Fewer Unhappy Guests

Point NPS Increase

%

Fewer Unhappy Guests

Point NPS Increase

%

Fewer Unhappy Guests

The ROI of More Happy Guests

By using our customer experience management platform, hospitality businesses have; Improved customer retention, increased word of mouth promotion, delivered menu margin improvements and reduced recovery costs.

Use our calculator to see the ROI that Yumpingo delivers.

ROI Calculator

We solve all 3 problems of experience management

Capture sentiment anywhere, any time

We collect customer sentiment from all on-premise, delivery, and off-premise orders via a QR code, post-dine email, or Yumpingo device. Make the most of every customer interaction.

Collect customer feedback at scale

1-Minute Smart Surveys collects customer feedback at the menu item, server, & shift-level. Use sentiment-tailored journeys to provide unprecedented engagement without incentive.

Transform data into easy next steps

Smart Actions instructs your teams on the specific measures to take to solve critical food, drink, and service execution issues. Make impactful decisions across the company, relentlessly raising the bar.

Capture sentiment anywhere, any time

We collect customer sentiment from all on-premise, delivery, and off-premise orders via a QR code, post-dine email, or Yumpingo device. Make the most of every customer interaction.

Collect customer feedback at scale

1-Minute Smart Surveys collects customer feedback at the menu item, server, & shift-level. Use sentiment-tailored journeys to provide unprecedented engagement without incentive.

Transform data into easy next steps

Smart Actions instructs your teams on the specific measures to take to solve critical food, drink, and service execution issues. Make impactful decisions across the company, relentlessly raising the bar.

Unlock performance, at every level

Our customer experience management platform delivers valuable insights for each level of the business – empowering everyone from senior leadership, operations, marketing, culinary, and front-line teams to execute their best food and service everyday.

Unlock performance, at every level

Our customer experience management platform delivers valuable insights for each level of the business – empowering everyone from senior leadership, operations, marketing, culinary, and front-line teams to execute their best food and service everyday.

SEE YUMPINGO IN ACTION

Request a demo today

‘Get it right the first time’ by capturing live guest feedback across every dish, shift, server, location, and channel.