Customer Experience Management Platform

Next Generation Experience Management

Yumpingo transforms real-time customer satisfaction data into insights, quantifying how well hospitality teams are executing against customer expectations, and defining the path to serving more happy customers.

Solutions

It’s just feedback if you don’t know what to do with it

Collect real-time customer satisfaction

Improve quality of service and menu item execution

Drive brand innovation and performance

Retain and recover guests in-the-moment

Our Customers

Capture real-time customer feedback

Yumpingo booking platforms - ho hardware needed

Collect customer feedback across any digital channel

Through webhooks, Yumpingo can implement our proprietary One-Minute Review in any digital channel, no hardware needed. QR codes, booking platforms, CRM – the possibilities are limitless!

Yumpingo One

Fully brandable and ready-to-go at the push of a button, the Yumpingo One tablet is your single source to deliver checks, get real-time customer feedback, and maximize every in-store transaction.

Yumpingo Pay with branded device - Florist

Yumpingo Pay

Customers with Yumpingo devices are able to pay, tip, and leave a One-Minute Review all through the device.

Gain control of the end-to-end customer experience

Experience Management

Capture in-the-moment guest sentiment with a user-friendly and digitally optimized review process.

Experience Drivers

Uncover the root cause of customer satisfaction to detect the ‘why’ behind every score.

Smart Actions

Give frontline teams clear direction on the actions that will make the greatest impact on the business.

Recover and Retain Guests

Reputation Management

Gain complete visibility of real-time customer satisfaction levels across all locations and online review channels.

Case Management

From Marketing to the GM – assign tasks, solve complaints, forward screenshots, and engage teams to close the loop on every conversation.

Latest Blogs

Get connected with an experience expert to discover your brand’s path to growth.

Yumpingo helps you manage the journey of operational development, customer experience, and sales growth so you always reach your business’s strategic objectives. Then set more.

 

UK +44 (0) 20 3322 1687
US +1 (844) 934-0998