Next-Gen Customer Experience Management
More Happy Guests
Yumpingo empowers hospitality teams to make high-impact, intuitive decisions with certainty – delivering specific, measurable and transformational business improvements.
Next-Gen Customer Experience Management
More Happy Guests
Yumpingo empowers hospitality teams to make high-impact, intuitive decisions with certainty – delivering specific, measurable and transformational business improvements.
Why your business needs Yumpingo
Increase Customer Acquisition
Making best use of your happy customers? We can help your business deliver 14% more happy guests and boost word of mouth customer advocacy.
Improve Customer Retention
Spending too much time apologising? Reduce unhappy guests by 34% by managing the root causes of issues to reduce recovery and comp costs.
Improve Menu Margins
You can increase margins by 2.5% and grow guest happiness! Increase menu margin – from guesswork to confident improvements.
Empowering decisions and delivering results for leading brands
Point NPS Increase
%
Fewer Unhappy Guests
Point NPS Increase
%
Fewer Unhappy Guests
Point NPS Increase
%
Fewer Unhappy Guests
Point NPS Increase
%
Fewer Unhappy Guests
Point NPS Increase
%
Fewer Unhappy Guests
We solve all 3 problems of experience management
Capture sentiment anywhere, any time
We collect customer sentiment from all on-premise, delivery, and off-premise orders via a QR code, post-dine email, or Yumpingo device. Make the most of every customer interaction.
Collect customer feedback at scale
1-Minute Smart Surveys collects customer feedback at the menu item, server, & shift-level. Use sentiment-tailored journeys to provide unprecedented engagement without incentive.
Transform data into easy next steps
Smart Actions instructs your teams on the specific measures to take to solve critical food, drink, and service execution issues. Make impactful decisions across the company, relentlessly raising the bar.
Capture sentiment anywhere, any time
We collect customer sentiment from all on-premise, delivery, and off-premise orders via a QR code, post-dine email, or Yumpingo device. Make the most of every customer interaction.
Collect customer feedback at scale
1-Minute Smart Surveys collects customer feedback at the menu item, server, & shift-level. Use sentiment-tailored journeys to provide unprecedented engagement without incentive.
Transform data into easy next steps
Smart Actions instructs your teams on the specific measures to take to solve critical food, drink, and service execution issues. Make impactful decisions across the company, relentlessly raising the bar.
Unlock performance, at every level
Our customer experience management platform delivers valuable insights for each level of the business – empowering everyone from senior leadership, operations, marketing, culinary, and front-line teams to execute their best food and service everyday.
Unlock performance, at every level
Our customer experience management platform delivers valuable insights for each level of the business – empowering everyone from senior leadership, operations, marketing, culinary, and front-line teams to execute their best food and service everyday.
SEE YUMPINGO IN ACTION
Request a demo today
‘Get it right the first time’ by capturing live guest feedback across every dish, shift, server, location, and channel.