Next-Gen Customer Experience Management
More Happy Guests
Yumpingo empowers hospitality teams to make high-impact, intuitive decisions with certainty – delivering specific, measurable and transformational business improvements.
Next-Gen Customer Experience Management
More Happy Guests
Yumpingo empowers hospitality teams to make high-impact, intuitive decisions with certainty – delivering specific, measurable and transformational business improvements.
Why your business needs Yumpingo
Increase Customer Acquisition
Making best use of your happy customers? We can help your business deliver 14% more happy guests and boost word of mouth customer advocacy.
Improve Customer Retention
Spending too much time apologising? Reduce unhappy guests by 34% by managing the root causes of issues to reduce recovery and comp costs.
Improve Menu Margins
You can increase margins by 2.5% and grow guest happiness! Increase menu margin – from guesswork to confident improvements.
Empowering decisions and delivering results for leading brands
Point NPS Increase
%
Fewer Unhappy Guests
Point NPS Increase
%
Fewer Unhappy Guests
Point NPS Increase
%
Fewer Unhappy Guests
Point NPS Increase
%
Fewer Unhappy Guests
Point NPS Increase
%
Fewer Unhappy Guests
The ROI of More Happy Guests
By using our customer experience management platform, hospitality businesses have; Improved customer retention, increased word of mouth promotion, delivered menu margin improvements and reduced recovery costs.
Use our calculator to see the ROI that Yumpingo delivers.
We solve all 3 problems of experience management
Capture sentiment anywhere, any time
We collect customer sentiment from all on-premise, delivery, and off-premise orders via a QR code, post-dine email, or Yumpingo device. Make the most of every customer interaction.
Collect customer feedback at scale
1-Minute Smart Surveys collects customer feedback at the menu item, server, & shift-level. Use sentiment-tailored journeys to provide unprecedented engagement without incentive.
Transform data into easy next steps
Smart Actions instructs your teams on the specific measures to take to solve critical food, drink, and service execution issues. Make impactful decisions across the company, relentlessly raising the bar.
Capture sentiment anywhere, any time
We collect customer sentiment from all on-premise, delivery, and off-premise orders via a QR code, post-dine email, or Yumpingo device. Make the most of every customer interaction.
Collect customer feedback at scale
1-Minute Smart Surveys collects customer feedback at the menu item, server, & shift-level. Use sentiment-tailored journeys to provide unprecedented engagement without incentive.
Transform data into easy next steps
Smart Actions instructs your teams on the specific measures to take to solve critical food, drink, and service execution issues. Make impactful decisions across the company, relentlessly raising the bar.
Unlock performance, at every level
Our customer experience management platform delivers valuable insights for each level of the business – empowering everyone from senior leadership, operations, marketing, culinary, and front-line teams to execute their best food and service everyday.
“Yumpingo has delivered a turnkey customer experience management solution, enabling us to make better decisions with more certainty through the real-time eyes of our guests.”
CEO
“We have transformed how we make decisions and how we leverage satisfaction data to improve food and service execution.”
CHIEF OPERATING OFFICER
“We want our food and dining experiences to be equally amazing across our restaurants. With Yumpingo, we can identify if one site is producing a dish that gets outstanding results versus another of our restaurants whose same dish is being rated as average.”
MARKETING MANAGER
“I’ve not come across a better system of gaining actionable guest feedback in the moment. [Restaurant managers] have a tool now that enables them to very specifically drill down on what they can do to improve the guest experience.”
CEO
“Yumpingo in one sentence is, gives us data in real time, we can act on and make a difference to our business that we couldn’t do before.”
MANAGING DIRECTOR
“What Yumpingo enables us to do is marry review data alongside the sales data to capture feedback from the silent majority and use that information to better the experience for our guests.”
MANAGING DIRECTOR
“Our NPS has been steadily increasing. We’ve also seen our online reputation scores climbing and we have seen a direct link between NPS and sales growth.”
MANAGING DIRECTOR
“Yumpingo is vital to the training and development of our teams.”
MANAGING DIRECTOR
Unlock performance, at every level
Our customer experience management platform delivers valuable insights for each level of the business – empowering everyone from senior leadership, operations, marketing, culinary, and front-line teams to execute their best food and service everyday.
“Yumpingo has delivered a turnkey customer experience management solution, enabling us to make better decisions with more certainty through the real-time eyes of our guests.”
CEO
“We have transformed how we make decisions and how we leverage satisfaction data to improve food and service execution.”
CHIEF OPERATING OFFICER
“We want our food and dining experiences to be equally amazing across our restaurants. With Yumpingo, we can identify if one site is producing a dish that gets outstanding results versus another of our restaurants whose same dish is being rated as average.”
MARKETING MANAGER
“I’ve not come across a better system of gaining actionable guest feedback in the moment. [Restaurant managers] have a tool now that enables them to very specifically drill down on what they can do to improve the guest experience.”
CEO
“This is a game-changing way of looking at guest feedback. It’s a magical breakthrough. And I don’t say that lightly – I have a very high bar.”
CEO
“We’re now getting thousands of live guest reviews across every shift, dish, and server in real-time. This has transformed how we run operations and invest in new concepts.”
CHIEF OPERATING OFFICER
“Yumpingo in one sentence is, gives us data in real time, we can act on and make a difference to our business that we couldn’t do before.”
MANAGING DIRECTOR
“Without data, you’re just guessing. So you can use Yumpingo to confirm those guesses or prove you were wrong, before you roll out expensive changes across your sites. That’s how we form our strategy with the menus, with our service style and our steps to service.”
HEAD OF MARKETING
“What Yumpingo enables us to do is marry review data alongside the sales data to capture feedback from the silent majority and use that information to better the experience for our guests.”
MANAGING DIRECTOR
“Our NPS has been steadily increasing. We’ve also seen our online reputation scores climbing and we have seen a direct link between NPS and sales growth.”
MANAGING DIRECTOR
“Yumpingo allows us to develop our menu more dynamically by testing dishes and getting real-time feedback before we launch a dish across all of our locations. Our NPS scores rose dramatically after a recent seasonal menu change and it’s great to know the changes we are making are landing well with our guests.”
CEO
“This is a tool for operators that touches on all the different areas of the business. So, if you are in operations, Yumpingo will change how you do things. This now means I can get off the train, get my phone out and look at where things are in a venue.”
OPERATIONS DIRECTOR
“Yumpingo is vital to the training and development of our teams.”
MANAGING DIRECTOR
SEE YUMPINGO IN ACTION
Request a demo today
‘Get it right the first time’ by capturing live guest feedback across every dish, shift, server, location, and channel.