Continuous Improvement for Hospitality Businesses

Engage customers to obtain accurate, granular guest feedback at scale, providing certainty.

Smart Surveys are at the heart of the CAP system are. These 1-minute surveys capture detailed feedback from customers at the menu item, server, shift and location level. The granular data enables issues to be identified and addressed promptly, preventing minor problems from escalating into major ones.

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Identify and prioritize problems based on guest sentiment insights and plan a change.

Yumpingo’s Smart Actions transform customer feedback into tailored actionable steps to address the most critical issues and ensure that efforts are focused where they are needed most. Smart Actions reduce the analysis burden on staff, allowing them to focus on delivering exceptional service.

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Implement small scale changes and test against existing benchmarks.

Yumpingo’s CAP system leverages the collective insights and efforts of the entire organization. By involving everyone from front-line staff to headquarters teams, the process ensures that improvements are not just top-down directives but are informed by real-time data and feedback across every level of the business.

Refine successful tests and rollout the best solutions

Yumpingo changes the way hospitality businesses act on customer insights by focusing on the most impactful areas for improvement, helping brands grow revenue, increase advocates, reduce churn, and drive efficiencies.

Strategy & Innovation

Develop menus, service models and experiences people love, to increase market share and accelerate growth.

Frontline Performance

Deliver better experiences consistently across every menu item, every server and every shift to grow loyalty and cut churn.

Team Development

Server-level insights to optimize compliance and training

Yumpingo tracks guest satisfaction to a server level empowering you to optimize the team development process.

Menu Innovation

De-risk, speed-up, and stress test your menu development process

Decrease menu complexity and increase efficiency without reducing guest satisfaction.

Maximize Margins

Menu engineering to maximize profitability and satisfaction

Improve menu profitability and guest satisfaction by leveraging dish-level sentiment data with sales data.

Locations Turnaround

Transform underperforming locations

Hyperfocus on a group of locations to identify guest issues and uncover how those sites can be turned around.

Optimize Service

Improve service steps levels, or tech through experiential impact

Test new service steps. and develop new services styles and understand the impact on guest experience.

Concept Launching

Agile measurement to de-risk new restaurant or concept openings

Launching a new store is a huge investment of time and money, so getting it right the first time saves restaurants $1,000’s.

Enhance CRM & Loyalty

Boost online reviews, increase return rates and guest recovery

Partner integrations to recover unhappy customers, enhance your loyalty database and boost online reviews.

Professional Services

Our in-house consultancy team are available to work with you to identify your needs, then utilize our tools and programs to help drive your business forward.

Leadership

Drive revenue, improve cost-savings, and develop your offering by understanding the reality behind customer experiences.

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Operations

Deliver exceptional guest experiences across all customer touchpoints, for every menu item, all of the time.

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Marketing

Retain customers, grow life time value and increase advocacy, to drive your marketing strategy and business growth.

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Culinary

Optimize pricing, suppliers, menus and team performance and build a culture of continuous improvement.

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"With Yumpingo, we are able to optimize every guest experience with greater confidence and speed than ever before."

Rob Papps
CEO, Nando's

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"Our NPS has been steadily increasing. We’ve also seen our online reputation scores climbing and we have seen a direct link between NPS and sales growth."

John Welsh
MD, Hickory's Smokehouse

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"Preserving and retaining our to-go guests are now huge parts of our business. This [Yumpingo] data changes that and helps us get better."

Hernan Mujica
CIO, Texas Roadhouse

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"It was like someone had turned on the lights. Within two weeks we were seeing an uptick in our NPS and after a further two weeks, we were seeing higher sales growth."

Chris Hill
CEO, New World Trading Company

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"I’ve not come across a better system of gaining actionable guest feedback in the moment. [Restaurant managers] have a tool now that enables them to very specifically drill down on what they can do to improve the guest experience."

Chris Westcott
CEO, Iron Hill Brewery & Restaurant

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"We’ve seen remarkable growth in both our NPS and online reputation, which has risen by 1.5 stars, since working with Yumpingo."

Dean Wilson
Director, Olive Tree Brasserie

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"Yumpingo definitely gives you that power to make change. If you’re the kind of organization that is striving to be the very best then [Yumpingo] gives you the information that you can act on."

Richard Colclough
MD, Parogon Group

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Continuous Improvements for Hospitality

Continuous Action Process (CAP)

CAP Delivers Results

The Know-Plan-Test-Act Cycle

Design Excellent Experiences…
…& Then Go Execute!