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YUMPINGO FOR RESTAURANT OPERATORS

Deliver great experiences every time

We help Operations teams build a culture of continuous improvement to deliver exceptional guest experiences across all channels, all of the time.

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It’s tough times for Operators

The ability to consistently deliver your brand experience across shifts, venues and services styles is being stretched.

Food price increases are challenging your margin and recruitment is harder than ever, so retention, training and rewarding are even more important.

Your current experience measurements produce either too little information, or too much noise to help you make decisions.

Yumpingo’s guest sentiment feedback removes the guesswork, providing you with a clear way to meansure and act.

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Empowering operations 
decision making

Empowering operations decision making
Increase operational effeciencey

Increase operational efficiency

Benchmarking across regions, locations, shifts, menu items and servers enables you to manage consistent brand delivery across all channels.

Deliver on your brand promise

Deliver on your brand promise

Use guest sentiment insights to align teams around delivering your brand promise, stimulating growth and not just chasing lagging sales indicators.

Develop your operations teams

Develop your operations teams

Smart Actions highlight high-impact changes that your teams can make, measures implementation, and provides positive feedback to keep teams motivated and engaged.

Make confident decisions with Yumpingo

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Identify and solve the right issues

By collecting reviews at scale across every location, shift, menu item and server, our feedback is reliable and actionable. Accurate customer sentiment insights enable you to make confident changes and track the results of your initiatives.

Consistency benchmarking to deliver your brand promise

Yumpingo benchmarks regions, venues, shifts, dishes and servers and we provide easy to use insights directly to the right people. We’re focused on helping you consistently deliver your brand promise to increase guest happinhappiness and grow customer retention and advocacy.

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"What Yumpingo enables us to do is marry review data alongside the sales data to capture feedback from the silent majority and use that information to better the experience for our guests."

Managing Director, New World Trading Company

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Smart Actions

Smart Actions, get rid of the noise, highlighting what needs improving and suggest development plans that are timely and measurable, enabling all staff to focus on continuous improvement.

Integrations for pinpoint insights

Our POS, payments and ordering integrations mean you can see feedback and compliments linked directly to servers, to help develop training.

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"With Yumpingo, we are able to optimize every guest experience with greater confidence and speed than ever before."


Rob Papps
CEO, Nando's

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"Our NPS has been steadily increasing. We’ve also seen our online reputation scores climbing and we have seen a direct link between NPS and sales growth."


John Welsh
MD, Hickory's Smokehouse

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"Preserving and retaining our to-go guests are now huge parts of our business. This [Yumpingo] data changes that and helps us get better."


Hernan Mujica
CIO, Texas Roadhouse

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New World Trading Company (1)

"It was like someone had turned on the lights. Within two weeks we were seeing an uptick in our NPS and after a further two weeks, we were seeing higher sales growth."


Chris Hill
CEO, New World Trading Company

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"I’ve not come across a better system of gaining actionable guest feedback in the moment. [Restaurant managers] have a tool now that enables them to very specifically drill down on what they can do to improve the guest experience."


Chris Westcott
CEO, Iron Hill Brewery & Restaurant

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"We’ve seen remarkable growth in both our NPS and online reputation, which has risen by 1.5 stars, since working with Yumpingo."


Dean Wilson
Director, Olive Tree Brasserie

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"Yumpingo definitely gives you that power to make change. If you’re the kind of organization that is striving to be the very best then [Yumpingo] gives you the information that you can act on."


Richard Colclough
MD, Parogon Group

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