YUMPINGO FOR RESTAURANT OPERATORS
Deliver great experiences every time
We help Operations teams build a culture of continuous improvement to deliver exceptional guest experiences across all channels, all of the time.
It’s tough times for Operators
The ability to consistently deliver your brand experience across shifts, venues and services styles is being stretched.
Food price increases are challenging your margin and recruitment is harder than ever, so retention, training and rewarding are even more important.
Your current experience measurements produce either too little information, or too much noise to help you make decisions.
Yumpingo’s guest sentiment feedback removes the guesswork, providing you with a clear way to meansure and act.
Increase operational efficiency
Benchmarking across regions, locations, shifts, menu items and servers enables you to manage consistent brand delivery across all channels.
Deliver on your brand promise
Use guest sentiment insights to align teams around delivering your brand promise, stimulating growth and not just chasing lagging sales indicators.
Develop your operations teams
Smart Actions highlight high-impact changes that your teams can make, measures implementation, and provides positive feedback to keep teams motivated and engaged.
Make confident decisions with Yumpingo
Identify and solve the right issues
By collecting reviews at scale across every location, shift, menu item and server, our feedback is reliable and actionable. Accurate customer sentiment insights enable you to make confident changes and track the results of your initiatives.
Consistency benchmarking to deliver your brand promise
Yumpingo benchmarks regions, venues, shifts, dishes and servers and we provide easy to use insights directly to the right people. We’re focused on helping you consistently deliver your brand promise to increase guest happinhappiness and grow customer retention and advocacy.
"What Yumpingo enables us to do is marry review data alongside the sales data to capture feedback from the silent majority and use that information to better the experience for our guests."
Managing Director, New World Trading Company
Smart Actions, get rid of the noise, highlighting what needs improving and suggest development plans that are timely and measurable, enabling all staff to focus on continuous improvement.
Integrations for pinpoint insights
Our POS, payments and ordering integrations mean you can see feedback and compliments linked directly to servers, to help develop training.
"With Yumpingo, we are able to optimize every guest experience with greater confidence and speed than ever before."
"Our NPS has been steadily increasing. We’ve also seen our online reputation scores climbing and we have seen a direct link between NPS and sales growth."
MD, Hickory's Smokehouse
"Preserving and retaining our to-go guests are now huge parts of our business. This [Yumpingo] data changes that and helps us get better."
CIO, Texas Roadhouse
"It was like someone had turned on the lights. Within two weeks we were seeing an uptick in our NPS and after a further two weeks, we were seeing higher sales growth."
CEO, New World Trading Company
"I’ve not come across a better system of gaining actionable guest feedback in the moment. [Restaurant managers] have a tool now that enables them to very specifically drill down on what they can do to improve the guest experience."
CEO, Iron Hill Brewery & Restaurant
"We’ve seen remarkable growth in both our NPS and online reputation, which has risen by 1.5 stars, since working with Yumpingo."
Director, Olive Tree Brasserie
"Yumpingo definitely gives you that power to make change. If you’re the kind of organization that is striving to be the very best then [Yumpingo] gives you the information that you can act on."
MD, Parogon Group
Request your free demo today!
‘Get it right the first time’ by capturing live guest feedback across every dish, shift, server, location, and channel with Yumpingo.