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YUMPINGO FOR RESTAURANT MARKETERS

Deliver your brand promise

Retain customers, grow life time value and increase advocacy, to drive your marketing strategy and business growth.

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Empowering marketing
outcomes

Empowering marketing decision making
Improve customer retention

Transform guest retention

Fix the root cause of guest unhappiness to retain more customers, reduce comps and increase online reviews.

Improve online reputation

Build customer advocacy

Turn customers into brand advocates to boost word of mouth and online recommendations build your new customer base.

Grow your email database

Increase lifetime value

Deliver improved experiences that increase satisfaction. A highly satisfied customer is worth 16X more than an unsatisfied customer*.

*Moon, Youngme, John Quelch. "Starbucks: Delivering Customer Service." Harvard Business School

Optimize the full customer journey

Grow your brand awareness, improve experience and increase advocacy, to build a virtuous circle of guest satisfaction and sales growth.

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Sentiment enhanced email marketing 

Grow sign-ups and capture emails with sentiment in real-time to enhance your CRM strategy. Engage with your advocates to drive retention and acquisition, and close the loop with unhappy guests before they turn to online reviews. 

Reputation Management 

Use our reputation management platform  to boost your rankings, benchmark your brand and manage your customer interactions. 

NWTC-4

"What Yumpingo enables us to do is marry review data alongside the sales data to capture feedback from the silent majority and use that information to better the experience for our guests."

Managing Director, New World Trading Company

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Close the loop with your guests

Turn customers into advocates and increase retention by delivering guests experiences that: increase satisfaction, build word of mouth promotion, improve online reviews, reduce comps and grow return rates.

3 solutions for agile market research

Customize our Smart Surveys to ask your customers any question you want to learn everything you need about your customers and brand.

Enhanced Market Research

Brand insights from your customers … and potential customers

Customer Research

Uncover the demographic trends and motivations of your existing customers.

Industry Research

Measure your brand in the context of the wider market by surveying consumers from across our network.

In-the-moment Research

Market research questions within our in-the-moment feedback surveys for metrics that need hourly, daily or weekly tracking.

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"With Yumpingo, we are able to optimize every guest experience with greater confidence and speed than ever before."


Rob Papps
CEO, Nando's

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Hickorys logo black May 2020 2

"Our NPS has been steadily increasing. We’ve also seen our online reputation scores climbing and we have seen a direct link between NPS and sales growth."


John Welsh
MD, Hickory's Smokehouse

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"Preserving and retaining our to-go guests are now huge parts of our business. This [Yumpingo] data changes that and helps us get better."


Hernan Mujica
CIO, Texas Roadhouse

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New World Trading Company (1)

"It was like someone had turned on the lights. Within two weeks we were seeing an uptick in our NPS and after a further two weeks, we were seeing higher sales growth."


Chris Hill
CEO, New World Trading Company

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Iron Hill-1

"I’ve not come across a better system of gaining actionable guest feedback in the moment. [Restaurant managers] have a tool now that enables them to very specifically drill down on what they can do to improve the guest experience."


Chris Westcott
CEO, Iron Hill Brewery & Restaurant

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"We’ve seen remarkable growth in both our NPS and online reputation, which has risen by 1.5 stars, since working with Yumpingo."


Dean Wilson
Director, Olive Tree Brasserie

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Paragon_black

"Yumpingo definitely gives you that power to make change. If you’re the kind of organization that is striving to be the very best then [Yumpingo] gives you the information that you can act on."


Richard Colclough
MD, Parogon Group

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