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RESTAURANT REPUTATION MANAGEMENT

Online Brand Management

Complete visibility of real-time customer satisfaction levels across all locations and online review channels so hospitality teams can effortlessly close the loop with every digital engagement

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Increase customer acquisition and manage retention

Grow your brand awareness, improve experience and increase advocacy with class-leading solutions for recovering and growing your customers.

Grow brand awareness

Grow brand awareness

Improve your online ratings and rankings to boost your visibility and attract more new customers to your venues.

Manage guest recovery

Manage guest recovery

Close the loop with customers to increase retention and ensure your online reputation positively reflects your brand.

Benchmark your brand

Benchmark your brand

Monitor your brand reputation and competitive advantage in your specific market to a local area.

Maximize guest and team engagement

Our restaurant reputation management solutions are designed for hospitality businesses enabling you to improve rankings through centralized brand management.

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One Inbox

Get complete visibility of all your social media, online reviews, email feedback, and Yumpingo reviews in one place. Prioritize responses, maintain brand consistency, and engage with customers efficiently.

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Case Management

Real-time notifications empower you to respond promptly with relevant messages. Case management offers a flexible hierarchy, assigning tasks and activity templates to streamline workflows and ensure brand-compliance.

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Automated Workflows

Provide recommendations and assignable actions for optimal resolution every time. You can manage multiple channels in one place, collaborate easily by assigning tasks and stay up-to-date with real-time notifications.

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"Since rolling out Yumpingo our NPS has been steadily increasing and is now 14 points higher; which means 13% more happy guests! We’ve also seen our online reputation scores climbing from 4.3 to an excellent 4.7 stars. And we have seen a direct link between NPS and sales growth."

Managing Director, Hickory's Smokehouse

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Dynamic insights

Monitor your online brand reputation with ratings, ranking and review scores in a single user-friendly view. Action customer feedback with insights into trending topics NPS, sentiment scores and social engagement analytics.

Benchmark against competitors

Compare your brand’s online reputation with the sector and competitors, through key metrics such as online reviews, social media sentiment, and search engine results. 

Boost your online profile

Optimize how your brand and locations appear online to get found wherever your customers search with accurate and consistent information. Manage all your business listings in one place and improve your search rankings and local SEO. 

Explore the full platform

Guest Interaction

Guest Interaction

Capture customer feedback across every touchpoint, across every service style, at any time.
Guest Interaction
Smart Surveys

Smart Surveys

Understand what is really happening, in real-time, in every location, across every shift, every server and every menu item.
Smart Surveys
Smart Actions

Smart Actions

Empower strategic business improvements and transform execution quality through recommendations directly to the people who can affect change.
Smart Actions
Integrations

Integrations

Add value to guest experiences with increased satisfaction that improves online reviews and increases their return rates.
Integrations
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Customer Success

Ensuring a smooth and successful onboarding for your organization and empowering you to make the best use of our solutions.
Customer Success
Yumpingo Devices

Yumpingo Devices

Custom-branded Yumpingo devices for in-restaurant service, unlocking more insights in less time.
Yumpingo Devices

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"With Yumpingo, we are able to optimize every guest experience with greater confidence and speed than ever before."


Rob Papps
CEO, Nando's

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"Our NPS has been steadily increasing. We’ve also seen our online reputation scores climbing and we have seen a direct link between NPS and sales growth."


John Welsh
MD, Hickory's Smokehouse

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"Preserving and retaining our to-go guests are now huge parts of our business. This [Yumpingo] data changes that and helps us get better."


Hernan Mujica
CIO, Texas Roadhouse

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New World Trading Company (1)

"It was like someone had turned on the lights. Within two weeks we were seeing an uptick in our NPS and after a further two weeks, we were seeing higher sales growth."


Chris Hill
CEO, New World Trading Company

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Iron Hill-1

"I’ve not come across a better system of gaining actionable guest feedback in the moment. [Restaurant managers] have a tool now that enables them to very specifically drill down on what they can do to improve the guest experience."


Chris Westcott
CEO, Iron Hill Brewery & Restaurant

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"We’ve seen remarkable growth in both our NPS and online reputation, which has risen by 1.5 stars, since working with Yumpingo."


Dean Wilson
Director, Olive Tree Brasserie

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"Yumpingo definitely gives you that power to make change. If you’re the kind of organization that is striving to be the very best then [Yumpingo] gives you the information that you can act on."


Richard Colclough
MD, Parogon Group

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