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YUMPINGO FOR SENIOR LEADERSHIP TEAMS

Manage by experience

Drive revenue, improve cost-savings, and develop your offering by understanding the reality behind customer experiences. Yumpingo enables operators to make high-impact, intuitive decisions with certainty - delivering specific, measurable and transformational business improvements

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Deliver your brand promises

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Business-wide alignment

Customer-centric decision making

From menu items to service, use customer experience to focus on the issues that really matter to your guests.

Increase revenue, reduce margins

A culture of continuous improvement

Align teams and processes around experience KPIs to deliver consistently great brand experiences across locations, shifts.

Easy onboarding and adoption

Increase sales, improve margins

Build customer sentiment to increase guest retention, acquisition and lifetime value. Manage margins while optimizing experiences.

Get it right the first time

Yumpingo enables hospitality leaders to make decisions that are decisive and confident, giving you more control and speeding up essential business improvement.

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Remove the guesswork

Yumpingo’s guest sentiment feedback removes the guesswork, providing your teams a clear way to measure and act decisively. Teams can focus on stimulating growth instead of chasing lagging sales indicators.

Sentiment powered development

Targeted customer feedback improves and de-risks key business decisions including; new venue launches, concept and service-style development, menu and supplier optimisation, team training and rewards.

Easy onboarding and adoption

Yumpingo is simple to implement, and our adoption support ensures your teams can focus effectively on delivering the brand promise.

Iron Hill-3

"It allows us to develop our menu in a more dynamic way by testing dishes and getting real-time feedback before we launch a dish across our estate."

Chief Executive Officer, Iron Hill Brewery & Restaurant

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Delivering business transformation

Brands that action our objectives have grown their NPS by +13 points; increasing advocates by +14% and reducing unhappy guests by 35%. Yumpingo helps you drive real business change.

Hickorys-1

+14 NPS

Nandos

+15 NPS

seamores

+12 NPS

pacific catch

+14 NPS

NWTC

+13 NPS

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"With Yumpingo, we are able to optimize every guest experience with greater confidence and speed than ever before."


Rob Papps
CEO, Nando's

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Hickorys logo black May 2020 2

"Our NPS has been steadily increasing. We’ve also seen our online reputation scores climbing and we have seen a direct link between NPS and sales growth."


John Welsh
MD, Hickory's Smokehouse

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"Preserving and retaining our to-go guests are now huge parts of our business. This [Yumpingo] data changes that and helps us get better."


Hernan Mujica
CIO, Texas Roadhouse

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New World Trading Company (1)

"It was like someone had turned on the lights. Within two weeks we were seeing an uptick in our NPS and after a further two weeks, we were seeing higher sales growth."


Chris Hill
CEO, New World Trading Company

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Iron Hill-1

"I’ve not come across a better system of gaining actionable guest feedback in the moment. [Restaurant managers] have a tool now that enables them to very specifically drill down on what they can do to improve the guest experience."


Chris Westcott
CEO, Iron Hill Brewery & Restaurant

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"We’ve seen remarkable growth in both our NPS and online reputation, which has risen by 1.5 stars, since working with Yumpingo."


Dean Wilson
Director, Olive Tree Brasserie

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Paragon_black

"Yumpingo definitely gives you that power to make change. If you’re the kind of organization that is striving to be the very best then [Yumpingo] gives you the information that you can act on."


Richard Colclough
MD, Parogon Group

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