Welcome to the Yumpingo Blog
More insights – from data to discussion, trends to tricks of the trade
Stay connected to the Yumpingo blog! You’ll find exclusive industry data, peer-to-peer knowledge-sharing, and news reported through the voice of hospitality. And more.
Learn why understanding customer expectations is critical to growing a loyal customer base and why recovering unhappy guests isn’t enough.
Find out the safest approach to make effective menu changes while staying true to your brand promise.
It’s difficult to control what happens after an order leaves the restaurant. Find out what your digital customer expectations are, what you can control, and how to execute on it.
“How was everything?”. The perfect question to ask if you want to be lied to. Find out what actual steps of service and menu items are performing well, and fix those that aren’t.
Customer data is essential to the modern economy, and as digital technologies become an increasingly vital part of everyday life, massive amounts of personal data are collected and used to create better products and more personalised experiences.
Having the ability to quickly identify how team development, menu improvements, and concept-testing impacts your sales will keep you focused on doing the right work in every store, every shift; for every server, every dish. And it all starts with asking the right questions: how happy are my guests, and why?
The Restaurant Group’s Leisure Division Leverages Yumpingo’s On and Off-Prem Intelligence to Optimise Customer Experiences Across Brands
After a successful pilot in April, TRG’s Leisure division progressed its partnership with Yumpingo across all 126 sites to optimise the customer experience.
Nando’s Rolls Out Yumpingo in UK and Australia (ANZ) Markets to Optimise the Customer Experience In-Store and Off-Premise
Australia launch follows UK roll out that achieved a 15 point increase in NPS in 12 weeks....
Get the breakdown of what the customer experience in hospitality looks like and the level of impact it has on the health of your brand.
Assess and improve key factors impacting your operational costs to ensure and sustain restaurant profitability.
From customer experience management to reputation management hospitality tech has turned the...
POS data, human psychology and dog/star analysis can all help you create the perfect menu. The restaurant industry has a new look – and…