Learn why understanding customer expectations is critical to growing a loyal customer base and why recovering unhappy guests isn’t enough.
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Trends and Advice
Great Expectations: How to Close Gaps and Grow Customer Loyalty
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Increase Prices or Decrease Quantity? Menu Questions, Answered
Find out the safest approach to make effective menu changes while staying true to your brand promise.
What to Do When Off-Prem Operations Don’t Deliver on Customer Expectations
It’s difficult to control what happens after an order leaves the restaurant. Find out what your digital customer expectations are, what you can control, and how to execute on it.
Three words every restaurant should avoid: “How was everything?”
“How was everything?”. The perfect question to ask if you want to be lied to. Find out what actual steps of service and menu items are performing well, and fix those that aren’t.
Collecting Customer Data – the Hospitable Way
Customer data is essential to the modern economy, and as digital technologies become an increasingly vital part of everyday life, massive amounts of personal data are collected and used to create better products and more personalized experiences.
How to Combat Seasonal, Staffing & Supply Chain Challenges
Having the ability to quickly identify how team development, menu improvements, and concept-testing impacts your sales will keep you focused on doing the right work in every store, every shift; for every server, every dish. And it all starts with asking the right questions: how happy are my guests, and why?
How to Ensure and Sustain Restaurant Profitability
Assess and improve key factors impacting your operational costs to ensure and sustain restaurant profitability.
What technology is best for hospitality management?
From customer experience management to restaurant reputation management tech has turned the business on its head helping you deliver a seamless customer experience. The accelerated demand of modern hospitality technology has turned the industry on its head. Chatbots,...
The psychology of designing the perfect menu
POS data, human psychology and dog/star analysis can all help you create the perfect menu. The restaurant industry has a new look – and…
Hospitality’s Step-by-Step Guide to Reputation Management
For effective reputation management your restaurant needs Yumpingo. A hospitality leader’s top priorities are often: ensuring service…