Learn why understanding customer expectations is critical to growing a loyal customer base and why recovering unhappy guests isn’t enough.
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Find out the safest approach to make effective menu changes while staying true to your brand promise.
It’s difficult to control what happens after an order leaves the restaurant. Find out what your digital customer expectations are, what you can control, and how to execute on it.
“How was everything?”. The perfect question to ask if you want to be lied to. Find out what actual steps of service and menu items are performing well, and fix those that aren’t.
Customer data is essential to the modern economy, and as digital technologies become an increasingly vital part of everyday life, massive amounts of personal data are collected and used to create better products and more personalized experiences.
Having the ability to quickly identify how team development, menu improvements, and concept-testing impacts your sales will keep you focused on doing the right work in every store, every shift; for every server, every dish. And it all starts with asking the right questions: how happy are my guests, and why?
Get the breakdown of what the customer experience in hospitality looks like and the level of impact it has on the health of your brand.
Assess and improve key factors impacting your operational costs to ensure and sustain restaurant profitability.
How innovations in experience management can drive business growth in hospitality in a post – Covid landscape. As the hospitality…
Gary Goodman, Chief Executive Office and Founder of Yumpingo, hosts a series of video interviews with senior business leaders talking…