Thought Leadership

In a white hot furnace of industry insights and government policy analysis, the annual Restaurant Finance Monitor’s annual Restaurant Finance & Development Conference (RFDC) took place this week.There was plenty going on and as always when you get this high a...

Mid-November through to the end of January is when things really get busy for the hospitality industry, making it a great opportunity to boost revenue. However, with the rising cost of living crisis deterring people from visiting restaurants, it’s becoming...

Over seven years ago we created Yumpingo to help restaurants address a significant problem: Restaurants are in the experience business, yet measuring those experiences in any significant, actionable way has always been frustratingly evasive. It was the drive to solve...

Did you know that 93% of consumers look at a menu before they decide where to eat?   Working in the hospitality industry, your menu can either make or break your business. Which makes it even more important that you optimize your menu to meet customer expectations. ...

In the fast-paced world of the restaurant industry, it’s not just serving delicious food that’s going to get you ahead of your competitors. Restaurants need to start leveraging data to boost performance levels and customer experiences as well as improving business...

Retaining customers is crucial to a restaurant being successful. While of course getting new customers through the door is fantastic, it can be 6-7 times more expensive to attract new diners in comparison to retaining old ones.  In order to combat this, restaurants...

When it comes to restaurants retaining and gaining new clients it’s important to offer more than just great menus. They need to consider how their brand is perceived, and a big part of that is sustainability.  Eco-conscious customers are on the rise so it’s becoming...

In hospitality, dealing with difficult customers is as inevitable as the sun rising in the east. And even if a customer is being unreasonable, it’s important to deal with the problem head on without faltering on the level of customer service delivered. After all, 80%...

Food waste massively impacts those in the hospitality industry’s profit margins. If you’re overbuying food or finding yourself constantly wasting food products, you may want to start creating ways to reduce your food waste. After all, the more money you spend on...

Be a speedboat, not an oil tanker Look at the chart above and ask yourself two questions: Are we responding fast enough to the wholesale prices? What is the delay costing us? There’s a good chance that your answer to 1 is that you aren’t. Which means that your answer...