Yumpingo raises 10m to transform customer experiences in restaurants

2 min read
Jan 29, 2020 2:51:00 PM

It’s been an exciting few months at Yumpingo, with customer numbers ramping up, new staff, new products launching and now we are beyond excited to share the news that we have closed a Series A funding round!

This means we can continue to innovate and improve, giving our customers the insights to make real change in their business every day and continue to feed happiness in more countries, across more shifts and across all service types.

Series A funding will support the company’s global expansion and guest engagement platform development

New York, London – January 29, 2020 – Restaurant intelligence platform Yumpingo today announced it has raised $10 million in a Series A investment with London-based VC Smedvig Capital. The funding will be used to scale and further innovate Yumpingo’s one-minute instant review platform, launch Yumpingo Pay, a new pay-at-table platform, and expand the company’s sales and operations internationally. Additionally, Keith Taylor, the chief financial officer of Equinix, and Mike Ryan, CEO of Bullet Point Network, and previously partner and head of global equity products at Goldman Sachs, are investing in the round and will be joining the Yumpingo board. Also investing is David Cantu, co-founder of HotSchedules, one of the world’s largest SaaS data platforms in the restaurant industry.

“We’re delighted to be partnering with the team at Smedvig Capital and welcome Joe and Rob to our board,” said Gary Goodman, CEO and Founder of Yumpingo. “Along with Keith and Mike, to have such experienced investors join our board is a testament to the strength of the business we have created and the market opportunity we are seeing around the world for Yumpingo to empower restaurant teams to improve guests’ experiences every day.”

Smedvig Capital is a top European venture capital firm. According to Joe Knowles, Principal at Smedvig Capital:

“Yumpingo’s unique instant review platform helps restaurants gather valuable real-time insights into their customers in an ever-competitive and customer-centric industry. We’ve been really impressed with Gary and the team, and are excited to partner with them to grow Yumpingo into the global leader in this emerging space.”

Yumpingo collects data at the end of a meal when the check is presented via a one-minute survey on operator-branded hardware or through a diner’s smartphone.

Data is distilled down into meaningful insights that provide management (at the site, regional and corporate levels) with the visibility to make informed decisions about how best to optimize the customer experience at the menu item, service, site, menu or concept level.

About Yumpingo

Yumpingo is a next-generation customer experience management platform that empowers hospitality teams to make high-impact decisions with unique clarity, confidence, and speed. By capturing live guest feedback across every dish, shift, server, location, and channel, Yumpingo enables brands to “get it right the first time” by delivering intuitive, powerful insights that drive specific and measurable improvements across their business. Leading brands including Nando’s, YO!, New World Trading Co, Burger & Lobster and The Restaurant Group, utilise Yumpingo to innovate their menus, maximise margins and empower front-line teams to execute their best food and service every day.

About Smedvig Capital

Since 1996, Smedvig Capital has partnered with and helped scale over 70 companies. Leading Series A/B rounds, we are passionate about finding and investing in the best tech-enabled businesses across the UK and Nordics. We work closely with a small number of high-quality teams. We build strong relationships with our founders and aren’t afraid to roll up our sleeves when needed, supporting them through the inevitable ups and downs of growing a business. We’re a flexible source of capital with a long-term view, often backing companies over multiple rounds all the way to exit. We understand that great things take time.

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