Your surveys - even more customizable features and brand growth opportunities

We want your business to shine and nothing adds that extra polish to a guest’s experience like a customized survey that makes them feel like they’re truly being listened to by your brand.

That’s why we’ve made it our top priority for 2024 to bring even more customization possibilities to our customers.

Here’s what we’ve brought you:

• Customisable review styling 
• Customisable icons
• Extended question customisation
• Custom thresholds for core metrics 
• Customizable experience drivers 
• Custom reporting widgets 

“This has been a huge shift in how we help brands to engage guests and build loyalty." - Jess Orton, Director of Customer Success.

The one thing we kept at the top of our to-do list was designing everything to  enhance your ability to customize the guest journey and user interface. 

These updates empower you to create a truly personalized experience for your customers, helping you gather more relevant feedback and make data-driven decisions with ease. 

Take a look at some of the great work we’ve been doing.

Customisable review styling 

Tailor the look and feel of your reviews by adjusting fonts, colors, and button shapes to match your brand identity.

Create a seamless and engaging customer experience that reflects your unique style.

Customisable icons 

Move beyond traditional 5-star ratings with the ability to use any icon of your choice. 

Personalize the feedback experience to better resonate with your brand and audience.

Extended question customisation 

Limitless possibilities with multiple-choice, multi-select, and follow-up questions. 

This ensures you capture the precise insights you need from your guests.

Custom thresholds for core metrics 

Set custom thresholds and targets for your core team metrics and see them reflected in your dashboard with intuitive red, amber, and green indicators. 

This helps you stay on top of performance and address issues promptly.

Customisable experience drivers 

Including icons, topics, and issues, across both WebApp and Devices. Tailor these elements to focus on what matters most to your business and customers.

Custom reporting widgets 

Create visually appealing and informative widgets that highlight trending data. 

These visuals make it easier to monitor performance and share insights with your team.