Missing vital insights with other feedback platforms? You can finally get a complete picture of what's happening with Yumpingo’s Overview Reports.
Easily spot trends, address potential issues, and get a deeper understanding of your venues, making your day more efficient and effective.
Overview Reports are fully customized to the unique needs of your organization and can be set-up to automatically deliver insights so you stay on top of trends wherever you are.
Our Customer Success team works with you to uncover your needs and customize the reports to fit your business needs and objectives.
You can filter data to focus on particular dates, service styles, or venues, providing you with exactly the information you need when you need it.
We’ve made your Overview Reports easy to read, so you immediately see the big picture, and don’t waste valuable hours of your day trapped in complex data.
An owner of a well-known group noticed their NPS had been declining for two weeks. The Executive summary showed them that issues were happening during the evenings and on Thursdays. The summary showed their guests left unhappier when the additional drinks service step wasn’t being followed by the teams. Having identified this and working with the operations team, they were able to refresh service training, increase their NPS, increase their average check value and stop the problem before it grew.
Instead of constantly requesting separate reports from each team or location, the Executive Summary brings everything together in one place, making it easier to track how each team is performing and where adjustments need to be made.
For operations managers and executives, these reports offer an invaluable, complete view across all venues and teams, ensuring guest experiences are consistent and up to standard.
Overview Reports can be set up with automated notifications, to make life even easier. You'll receive regular updates, keeping you informed about changes and important trends, so you’re always in the loop, even when managing multiple priorities.
You can set these up at an individual user level in the user management section. You can pick the report, the frequency and the format.
The Operations Director of a client noticed that their food scores had trended negatively week-on-week over the past month.
By reviewing the Executive Summary, they quickly identified the five lowest-performing menu items. These menu items were then checked at the venue level, ensuring the teams followed updated recipe cards and executed consistently, with taste tests to verify. Three of the dishes were new menu items, which the teams had been struggling to prepare correctly. After a training session with the senior chef, team performance improved, and food scores rose by 5 points over a two-week period.
Whether you’re a frontline manager overseeing daily operations or a senior leader driving strategic initiatives, Overview Reports provide the clarity you need at every level. With centralized data, teams can work together, make informed decisions, and stay focused on improving guest experiences.
These Related Stories