Your day made even more efficient and effective

Missing vital insights with other feedback platforms? You can finally get a complete picture of what's happening with Yumpingo’s Overview Reports. 

Easily spot trends, address potential issues, and get a deeper understanding of your venues, making your day more efficient and effective.

Overview Reports track performance across:

• Areas
• Locations
• Service styles
• Shifts
• Servers
• Menu items

Enabling you to:

• Make smarter, data-driven decisions.
• Manage across multiple locations.
• Spot opportunities for growth.
• Track the impact of improvements.
• See how well your teams are performing.

Better informed with Overview Reports

Overview Reports turn data into actionable insights by:

• Consolidating data: see your business performance in one place, rather than sifting through fragmented information.
• Highlighting key trends: use easy-to-read visuals to quickly spot trends and make necessary adjustments.
• Saving time: no more chasing individual reports - get everything you need in a single, accessible format.
• Providing real-time updates: stay informed on what’s happening now, allowing you to react swiftly to any challenges.

Overview Reports are fully customized to the unique needs of your organization and can be set-up to automatically deliver insights so you stay on top of trends wherever you are. 

Our Customer Success team works with you to uncover your needs and customize the reports to fit your business needs and objectives. 

You can filter data to focus on particular dates, service styles, or venues, providing you with exactly the information you need when you need it.

Complex insights, easily understood

We’ve made your Overview Reports easy to read, so you immediately see the big picture, and don’t waste valuable hours of your day trapped in complex data. 

Our easy-to-understand charts and graphs showcase essential metrics including: 

• Net Promoter Score (NPS),
• Review volumes,
• Time-specific trends,
• Food and drink performance data.
• Service steps
• Experience drivers

How Overview Reports Help - Client Example #1

An owner of a well-known group noticed their NPS had been declining for two weeks. The Executive summary showed them that issues were happening during the evenings and on Thursdays. The summary showed their guests left unhappier when the additional drinks service step wasn’t being followed by the teams. Having identified this and working with the operations team, they were able to refresh service training, increase their NPS, increase their average check value and stop the problem before it grew.

No more chasing teams for their reports

Instead of constantly requesting separate reports from each team or location, the Executive Summary brings everything together in one place, making it easier to track how each team is performing and where adjustments need to be made.

For operations managers and executives, these reports offer an  invaluable, complete view across all venues and teams, ensuring guest experiences are consistent and up to standard.

Automatically delivered to you 

Overview Reports can be set up with automated notifications, to make life even easier.  You'll receive regular updates, keeping you informed about changes and important trends, so you’re always in the loop, even when managing multiple priorities.

You can set these up at an individual user level in the user management section. You can pick the report, the frequency and the format. 

How Overview Reports Help - Client Example #2

The Operations Director of a client noticed that their food scores had trended negatively week-on-week over the past month.

By reviewing the Executive Summary, they quickly identified the five lowest-performing menu items. These menu items were then checked at the venue level, ensuring the teams followed updated recipe cards and executed consistently, with taste tests to verify. Three of the dishes were new menu items, which the teams had been struggling to prepare correctly. After a training session with the senior chef, team performance improved, and food scores rose by 5 points over a two-week period.

Clarity across the organization

Whether you’re a frontline manager overseeing daily operations or a senior leader driving strategic initiatives, Overview Reports provide the clarity you need at every level. With centralized data, teams can work together, make informed decisions, and stay focused on improving guest experiences.