The journey to delivering more happy customers for hospitality.
If you had a magic wand, what would you wish for?
On one afternoon, our founder, Gary Goodman, joined an old friend and restaurateur at one of his venues. The two looked across the restaurant to a room filled with customers, and discussed the art of the possible – is there more than meets the eye driving every smile, every dessert order, and every turned table? If we could simply tap into the hearts and minds of customers, as if thought bubbles would magically appear above every customer, what would they say?
From that moment forward, we’ve always pushed for more.
We are an outcomes-driven company, uncovering how well you’re delivering against the expectations your brand has set in the market. We help you manage the journey of operational development, customer experience, and sales growth so you always reach your business’s strategic objectives. Then set more. The possibilities are only limited by what can be seen.
Mission and Values
Our compass – translating more happy customers into scalable growth for hospitality
We embrace this journey and seize opportunities with agility, commitment and courage.
We seek to make the most out of every interaction. Our passion to serve more happy customers is infectious.
Strive for Excellence
We deliver results that wow our clients. When there is a better way, we’ll find it.
Together We Prosper
We win when we are open and collaborate. We win as a team. We win together.
We are happiest and most productive when we can be our authentic selves.
CEO and Founder
Chief Operating Officer (COO)
Chief Finance Officer (CFO)
Chief Of Staff
Chief Revenue Officer (CRO)
Board and Investors
Charles Meyers & Keith Taylor
CEO & CFO of Equinix Inc
Managing Director at Smedvig Capital
Formula One Managing Director of Motorsports
Former CEO of Mercedes F1 and CEO of Aston Martin
Private Investor, Founder of bulletpoint.network
Principal at Smedvig Capital
Chairman of Crystal Palace Football Club
Former MD of Jamie Oliver Ltd & CEO of Jamie Oliver Media Group