EXPERIENCE MANAGEMENT THAT DRIVE SALES
What is Satisfaction Growth?
Yumpingo is the only experience management service developed, from day one, to grow customer satisfaction.
Satisfaction Growth empowers brands to cut customer churn and grow sales, through a proactive focus on improving experiences for every guest, across every dish, every server, every shift and every location.
![satisfaction growth 1](https://yumpingo.com/hs-fs/hubfs/satisfaction%20growth%201.png?width=500&height=496&name=satisfaction%20growth%201.png)
You are losing +20% of sales from avoidable customer churn
$$$
You invest thousands to attract new customers
70%
of restaurant customers never make a return visit
Satisfaction Growth Cuts Churn
Yumpingo delivers Satisfaction Growth; a proactive approach to Experience Management that fixes service and food issues, before they affect your guests.
![satisfaction growth 3](https://yumpingo.com/hs-fs/hubfs/satisfaction%20growth%203.jpg?width=1241&height=545&name=satisfaction%20growth%203.jpg)
Boost Retention
Reduce unhappy guests by 34%
Increase Acquisition
Deliver 14% more happy guests
Grow Margins
Increase menu profits by 2.5%
What is the impact of Satisfaction Growth?
Yumpingo empowers customer experience performance for leading brands. Clients that action our Satisfaction Growth objectives grow their NPS by +13 points.
![Hickorys-1](https://yumpingo.com/hubfs/Hickorys-1.png)
+14 NPS
![Nandos](https://yumpingo.com/hubfs/Nandos.png)
+15 NPS
+12 NPS
+14 NPS
+13 NPS
![7bone](https://yumpingo.com/hubfs/7bone.png)
+6 NPS
CASE STUDY
20% Sales Uplift
In control group tests, venues using Yumpingo delivered a +6 points NPS increase and 20% sales growth, resulting in $30,000 more revenue per store per month.
How can you implement Satisfaction Growth?
As the sector’s only Outcomes as a Service (OaaS) provider Yumpingo pairs cutting-edge experience applications with professional services to empower meaningful business change.
How does Satisfaction Growth compare to other experience management solutions?
Other guest experience management providers will focus on reputation management, or guest recovery, so how do those approaches compare?
We focus on 'getting it right the first time!'
Guest Recovery and Reputation Management are reactive; focusing on limiting the damage of unhappy customers.
Recovery doesn’t fix the issues that created the need for recovery.
By focusing on proactive measures, Satisfaction Growth delivers:
7X more revenue than Guest Recovery, and 11X more than Reputation Management.
![CSAT US](https://yumpingo.com/hubfs/CSAT%20US.png)
We focus on your most valuable customers
Just ¼ of restaurant customers contribute 64% of revenue*, and Yumpingo focuses on increasing that share.
Delivering Satisfaction Growth builds up the value of each your guests, which has an outsized impact on sales and margins.
Highly satisfied customers are worth 16X more than unsatisfied customers.**
Rob Papps
CEO, Nando's
John Welsh
MD, Hickory's Smokehouse
Hernan Mujica
CIO, Texas Roadhouse
Chris Hill
CEO, New World Trading Company
Chris Westcott
CEO, Iron Hill Brewery & Restaurant
Dean Wilson
Director, Olive Tree Brasserie
Richard Colclough
MD, Parogon Group