EXPERIENCE MANAGEMENT THAT DRIVE SALES
What is Satisfaction Growth?
Yumpingo is the only experience management service developed, from day one, to grow customer satisfaction.
Satisfaction Growth empowers brands to cut customer churn and grow sales, through a proactive focus on improving experiences for every guest, across every dish, every server, every shift and every location.
You are losing +20% of sales from avoidable customer churn
You invest thousands to attract new customers
of restaurant customers never make a return visit
Satisfaction Growth Cuts Churn
Yumpingo delivers Satisfaction Growth; a proactive approach to Experience Management that fixes service and food issues, before they affect your guests.
Reduce unhappy guests by 34%
Deliver 14% more happy guests
Increase menu profits by 2.5%
What is the impact of Satisfaction Growth?
Yumpingo empowers customer experience performance for leading brands. Clients that action our Satisfaction Growth objectives grow their NPS by +13 points.
20% Sales Uplift
In control group tests, venues using Yumpingo delivered a +6 points NPS increase and 20% sales growth, resulting in $30,000 more revenue per store per month.
How can you implement Satisfaction Growth?
As the sector’s only Outcomes as a Service (OaaS) provider Yumpingo pairs cutting-edge experience applications with professional services to empower meaningful business change.
How does Satisfaction Growth compare to other experience management solutions?
Other guest experience management providers will focus on reputation management, or guest recovery, so how do those approaches compare?
We focus on 'getting it right the first time!'
Guest Recovery and Reputation Management are reactive; focusing on limiting the damage of unhappy customers.
Recovery doesn’t fix the issues that created the need for recovery.
By focusing on proactive measures, Satisfaction Growth delivers:
7X more revenue than Guest Recovery, and 11X more than Reputation Management.
We focus on your most valuable customers
Just ¼ of restaurant customers contribute 64% of revenue*, and Yumpingo focuses on increasing that share.
Delivering Satisfaction Growth builds up the value of each your guests, which has an outsized impact on sales and margins.
Highly satisfied customers are worth 16X more than unsatisfied customers.**
"With Yumpingo, we are able to optimize every guest experience with greater confidence and speed than ever before."
"Our NPS has been steadily increasing. We’ve also seen our online reputation scores climbing and we have seen a direct link between NPS and sales growth."
MD, Hickory's Smokehouse
"Preserving and retaining our to-go guests are now huge parts of our business. This [Yumpingo] data changes that and helps us get better."
CIO, Texas Roadhouse
"It was like someone had turned on the lights. Within two weeks we were seeing an uptick in our NPS and after a further two weeks, we were seeing higher sales growth."
CEO, New World Trading Company
"I’ve not come across a better system of gaining actionable guest feedback in the moment. [Restaurant managers] have a tool now that enables them to very specifically drill down on what they can do to improve the guest experience."
CEO, Iron Hill Brewery & Restaurant
"We’ve seen remarkable growth in both our NPS and online reputation, which has risen by 1.5 stars, since working with Yumpingo."
Director, Olive Tree Brasserie
"Yumpingo definitely gives you that power to make change. If you’re the kind of organization that is striving to be the very best then [Yumpingo] gives you the information that you can act on."
MD, Parogon Group