.svg)
Team Developer
Server-level insights to optimize compliance and training
Yumpingo tracks guest satisfaction to a server level empowering you to optimize the team development process.
- Server-level sales and guest engagement characteristics.
- Team development program to turn good service into great, and accelerate the training of new team members.
- Build employee satisfaction, productivity and retention.
- Deliver a significant improvement in overall guest sentiment.
Menu Innovation
De-risk, speed-up, and stress test your menu development process
Menu innovation was our first outcome program and is used by hundreds of restaurants.
- Reduce menu sizes, food costs and increase efficiency.
- Decrease menu complexity without reducing guest satisfaction.
- Test new product SKUs, dishes, or recipes, for customer sentiment and margins.
- Manage guest perception ratings through menu engineering.
Margin Multiplier
Menu engineering to maximize profitability and satisfaction
Improve menu profitability and guest satisfaction by leveraging dish-level sentiment data with sales data.
- De-risk menu pricing changes based on menu price elasticity and macro-economic market conditions.
- Optimize PMIX to decrease food costs and drive guests to order high satisfaction and high profitability dishes.
- Develop menu price tiering across your restaurant group.
Locations Lift
Transform underperforming locations
Sales data will tell you if a location or area is underperforming, but it won’t tell you why. This program uses Yumpingo’s guest sentiment insights to understand why and how those sites can be turned around.
- Hyperfocus on a group of locations to identify issues and their causes.
- Managed Smart Actions to focus teams on targeted efforts.
- Custom action tracking and impact metrics.
"It allows us to develop our menu in a more dynamic way by testing dishes and getting real-time feedback before we launch a dish across our estate."
Chief Executive Officer, Iron Hill Brewery & Restaurant
Service Optimizer
Improve service steps levels, or tech through experiential impact
Consultancy services for clients who are testing new processes to understand the impact on guest experience.
- Test effectiveness or implement new service steps.
- Develop new services styles such as delivery or collection.
- Introduce new technologies.
Concept Launcher
Agile measurement to de-risk new restaurant or concept openings
Launching a new store is a huge investment of time and money, so getting it right the first time saves restaurants $1,000’s.
- Ensure high levels of operations delivery from day one.
- Accelerate service team development.
- Enhance new venue marketing.
- Optimize the soft openings process.
CRM Booster
Boost online reviews, increase return rates and guest recovery.
We integrate with a number of loyalty and CRM partners which enables clients to:
- Guest recovery before unhappy guests review online.
- Use advocates to boost online reviews.
- Grow your loyalty and CRM database significantly.
- Personalized campaigns from dish-level sentiment or targeted research.
Leadership
Drive revenue, improve cost-savings, and develop your offering by understanding the reality behind customer experiences.
Operations
Deliver exceptional guest experiences across all customer touchpoints, for every menu item, all of the time.
Marketing
Retain customers, grow life time value and increase advocacy, to drive your marketing strategy and business growth.
Culinary
Optimize pricing, suppliers, menus and team performance and build a culture of continuous improvement.
Rob Papps
CEO, Nando's
John Welsh
MD, Hickory's Smokehouse
Hernan Mujica
CIO, Texas Roadhouse
Chris Hill
CEO, New World Trading Company
Chris Westcott
CEO, Iron Hill Brewery & Restaurant
Dean Wilson
Director, Olive Tree Brasserie
Richard Colclough
MD, Parogon Group
Request your free demo today!
‘Get it right the first time’ by capturing live guest feedback across every dish, shift, server, location, and channel with Yumpingo.