Their Story
Founded in 2007 by Dean Wilson, Olive Tree Brasserie’s three North England locations specialize in modern, authentic Greek/Mediterranean dishes that inspire and delight locals and tourists alike.
Challenges
- Ineffective and costly method of capturing guest sentiment
- Inability to review feedback in real-time and make timely adjustments
- Inconsistency in capturing negative feedback
- Needed to maintain brand standards and expand email database for future growth
Solutions
- Yumpingo Guest Experience Management
Results
- More Happy Guests (%): 23
- NPS Increase (Points): 22
- Number of Reviews: 37,929
- Number of Locations: 3
