Case Study

Olive Tree Brasserie Unlocks the Path to Sustainable Brand Innovation & Growth

Their Story

Founded in 2007 by Dean Wilson, Olive Tree Brasserie’s three North England locations specialize in modern, authentic Greek/Mediterranean dishes that inspire and delight locals and tourists alike.

 

Challenges

  • Ineffective and costly method of capturing guest sentiment
  • Inability to review feedback in real-time and make timely adjustments
  • Inconsistency in capturing negative feedback
  • Needed to maintain brand standards and expand email database for future growth

 

Solutions

  • Yumpingo Guest Experience Management

 

Results

  • More Happy Guests (%): 23
  • NPS Increase (Points): 22
  • Number of Reviews: 37,929
  • Number of Locations: 3

Download this case study to see how you can get similar results:

“We want our food and dining experiences to be equally amazing across our restaurants. With Yumpingo, we can identify if one site is producing a dish that gets outstanding results versus another of our restaurants whose same dish is being rated as average.”

Mary Scotford, Marketing Manager at Olive Tree Brasserie