Reputation Management

Centralizing Online Brand and Social Media Management

Complete visibility of real-time customer satisfaction levels across all locations and online review channels so hospitality teams can effortlessly close the loop with every digital engagement

Benefits

The Simplified Way to Maximize Guest and Team Engagement

One Inbox

One inbox to create a complete repository of real-time sentiment from social media, review sites, emails, and Yumpingo reviews.

Case Management

Streamlined case management with real-time notifications enables teams to respond quickly, and with the right message.

Automated Workflows

Automate repetitive tasks and workflows to reduce team responsibilities and ensure brand-compliance.

Features

Hospitality’s Answer to Reputation Management

Powered by AreTheyHappy

Eliminate Visibility Barriers

Remove the risk of missing a damaging, constructive or positive impression

Maintain Brand Consistency

Ensure your presence upholds the same brand standards for every online channel and digital communication

Engagement on the Fly

Leverage the aggregated feed to prioritize responses based on trends in customer satisfaction

Measure Performance

Assess performance with ratings, rankings and review scores in a single user-friendly view

Analyze Customer Feedback

Get trends, NPS, sentiment scores, trending feedback topics, and social engagement analytics

Customized and Fast Reporting

Control reporting to fit your objectives, with customized views and automated sharing for team members and the board

Flexible Hierarchy

Configure your platform by country, region and store, giving access to specific roles in your organization

 

Engaged Teams

From Marketing to the GM, assigned tasks enable the right engagement, by the right team member, at the right time

 

Activity & Communication Templates

Automate repetitive tasks and workflows to simplify team responsibilities and ensure brand-compliance

Manage and Respond to:

Social Media Channels / Review Channels / Yumpingo Reviews / Direct Messages / Emails / Phone Calls

Stay up-to-date

Real-time email notifications for new assignments allow users to pay attention to urgent tasks

Collaboration

Assign tasks, solve complaints, add comments, and follow up from one easy hub

Features

Hospitality’s Answer to Reputation Management

One Inbox

Eliminate Visibility Barriers

Remove the risk of missing a damaging, constructive or positive impression

Maintain Brand Consistency

Ensure your presence upholds the same brand standards for every online channel and digital communication

Engagement on the Fly

Leverage the aggregated feed to prioritize responses based on trends in customer satisfaction

Dynamic Insights

Measure Performance

Assess performance with ratings, rankings and review scores in a single user-friendly view

Analyze Customer Feedback

Get trends, NPS, sentiment scores, trending feedback topics, and social engagement analytics

Customized and Fast Reporting

Control reporting to fit your objectives, with customized views and automated sharing for team members and the board

Case Management

Flexible Hierarchy

Configure your platform by country, region and store, giving access to specific roles in your organization

Engaged Teams

From Marketing to the GM, assigned tasks enable the right engagement, by the right team member, at the right time

Activity & Communication Templates

Automate repetitive tasks and workflows to simplify team responsibilities and ensure brand-compliance

Automated Workflows

Manage and respond to:

Social Media Channels / Review Channels / Yumpingo Reviews / Direct Messages / Emails / Phone Calls

Stay up-to-date

Real-time email notifications for new assignments allow users to pay attention to urgent tasks

Collaboration

Assign tasks, solve complaints, add comments,
and follow up from one easy hub

Our Customers

Latest Blogs

“Yumpingo has helped give us the confidence to make changes to our guest journey, our menus, our training and get a genuine feel for what our guests think of those changes. It ensures that our commitment to deliver genuine ‘Southern Hospitality’, to all of our guests, is permanently under scrutiny.”

John Welsh – Managing Director
Whitepaper

Uphold Brand Standards and Reputation

With Yumpingo’s reputation management platform, Hickory’s Smokehouse increased their NPS by 14 points, and online reputation scores increased from 4.3 to 4.7 stars.

Reputation Drives Results

Reduce administrative, manual check-ins and manage your guest experience efficiently and effectively to increase brand awareness, customer loyalty and advocacy at the speed your restaurant requires.