Customer Experience Management

For the Experience Economy

Yumpingo’s smart survey personalizes the review journey based on how happy your guests are so brands can uncover the exact reasons behind what’s driving customer satisfaction. Teams across the business finally have insights on when, where, and how to take action on the issues that matter most to your guests.

How you capture feedback is just as important as what you do with it

We make it effortless for your customers to give real-time feedback by making feedback an intrinsic part of their experience, in-store and online

Yumpingo by the numbers

The magic of results – they’re numbers rooted in purpose. We stand by our customers every day to ensure they get the most out of the way they work while staying true to their brand standards.

point NPS increase across locations

Yumpingo customers experience on average

percent more marketing email opt-ins captured

for customers who leave a review

average number of dish reviews per location per month

In-store, off-premises, and online

Gain true visibility of the customer experience across every location, shift, server, and dish

Wherever you are in your experience management journey, we have a solution for you.

Experience Drivers

Uncover the root cause of customer satisfaction

Yumpingo One

Capture higher review volume with an in-store device

Smart Actions

Take action on the factors that matter most

Agile technology built to move at restaurant speed

With real-time insights, teams can reduce unnecessary service steps, gain efficiencies, and apply focus where needed.

Yumpingo 1 minute review would you recommend
Order and pay app, QR code, by email, CMR

Putting control in the hands of your guests, wherever they are

By integrating with your existing solutions, our smart survey can be accessed via QR code, order and pay app, email, etc. The options are as flexible as you need!

Yumpingo One with receipt
Collect Reviews

Building fully immersive digital experiences at every table

Front-of-house teams can deliver a Yumpingo One device to every table to streamline the final steps of service and turn tables faster.

Latest Blogs

You’re only limited by what you can see

Yumpingo’s CX management technology unlocks the vision of what’s possible. Discover quick wins, develop your long-term strategy, and turn everyone – internally and externally – into an advocate of your brand.