Customer Experience Management
For the Experience Economy
Yumpingo’s smart survey personalizes the review journey based on how happy your guests are so brands can uncover the exact reasons behind what’s driving customer satisfaction. Teams across the business finally have insights on when, where, and how to take action on the issues that matter most to your guests.
How you capture feedback is just as important as what you do with it
We make it effortless for your customers to give real-time feedback by making feedback an intrinsic part of their experience, in-store and online
Yumpingo by the numbers
The magic of results – they’re numbers rooted in purpose. We stand by our customers every day to ensure they get the most out of the way they work while staying true to their brand standards.
point NPS increase across locations
Yumpingo customers experience on average
percent more marketing email opt-ins captured
for customers who leave a review
average number of dish reviews per location per month
In-store, off-premises, and online
Gain true visibility of the customer experience across every location, shift, server, and dish
Wherever you are in your experience management journey, we have a solution for you.
Uncover the root cause of customer satisfaction
Capture higher review volume with an in-store device
Take action on the factors that matter most
Agile technology built to move at restaurant speed
With real-time insights, teams can reduce unnecessary service steps, gain efficiencies, and apply focus where needed.
Putting control in the hands of your guests, wherever they are
By integrating with your existing solutions, our smart survey can be accessed via QR code, order and pay app, email, etc. The options are as flexible as you need!
Building fully immersive digital experiences at every table
Front-of-house teams can deliver a Yumpingo One device to every table to streamline the final steps of service and turn tables faster.
"We can best celebrate what’s working well while addressing where we have gaps. This is data on the guest experience that’s hospitality-focused."
MIKE MADER – SVP GLOBAL STRATEGY, PLANNING AND TRANSFORMATION – CALIFORNIA PIZZA KITCHEN
"Yumpingo gives us greater dexterity to manage, track and influence the end-to-end experience of our guests. The real-time feedback helps align our entire team to provide our best food and service everyday."
JON TOWNSEND – STRATEGIC PLANNING MANAGER OF NEW WORLD TRADING COMPANY
"It also allows us to develop our menu in a more dynamic way. it’s great to know the changes we are making are landing well with our guests.”
CHRIS WESTCOTT – PRESIDENT & CHIEF EXECUTIVE OFFICER – ROSA MEXICANO
Find out the safest approach to make effective menu changes while staying true to your brand promise.
It’s difficult to control what happens after an order leaves the restaurant. Find out what your digital customer expectations are, what you can control, and how to execute on it.
“How was everything?”. The perfect question to ask if you want to be lied to. Find out what actual steps of service and menu items are performing well, and fix those that aren’t.
You’re only limited by what you can see
Yumpingo’s CX management technology unlocks the vision of what’s possible. Discover quick wins, develop your long-term strategy, and turn everyone – internally and externally – into an advocate of your brand.