Customer Experience Drivers
Experience Drivers
Uncover the root causes of customer satisfaction so you know exactly when and where to make improvements or find opportunities to celebrate teams.
A new (and personal) review journey
Customers that leave feedback will follow a review journey specific to their experience. Happy customers are encouraged to give team shout-outs, and unhappy customers have the opportunity to share the reasons behind their scores.
The only way to break down feedback data
The restaurant industry is incredibly complex. With experience drivers, teams no longer have to waste time digging through survey text fields or make assumptions based on online review scores to uncover the true causes of satisfaction.
The User Experience
%
of reviewers leave their NPS/Satisfaction score
%
of those elaborate on their reasons behind the score
%
of happy customers leave a compliment for the team
Features
The drivers of satisfaction, the causes of dissatisfaction, and what to do about it
Transform the way your team works
A weekly insights report gives GMs clarity on exactly what drives the experience in their venue and where to apply focus
Uncover issues specific to each service style
Prioritize each issue based on the overall impact on your scores
Let GMs work on actions that are within their power to resolve
Make positive team feedback part of the operations strategy
Keep your teams motivated and engaged by sharing positive feedback and celebrating their successes
Reviewers can leave a shout out or compliment in the experience drivers review flow
Each compliment is linked to a specific shift or team member
Managers can leverage compliments to build a gamification or reward program
Explore the Possibilities
Smart Actions
Experience Management
Yumpingo Pay
Empowering decisions and delivering results for leading brands
"Yumpingo gives us greater dexterity to manage, track and influence the end-to-end experience of our guests. The real-time feedback helps align our entire team to provide our best food and service everyday."
JON TOWNSEND – STRATEGIC PLANNING MANAGER OF NEW WORLD TRADING COMPANY
Latest Blogs
![How to deal with difficult customers [+ examples]](https://yumpingo.wpenginepowered.com/wp-content/uploads/2023/09/shutterstock_2244005477-400x250.jpg)
How to deal with difficult customers [+ examples]
In hospitality, dealing with difficult customers is as inevitable as the sun rising in the east. And even if a customer is being unreasonable, it’s important...
Feeding Change: Taking Action Against Food Waste in Restaurant Operations
Food waste massively impacts those in the hospitality industry’s profit margins. If you’re overbuying food or finding yourself constantly wasting food...
Getting ahead of the curve: Why restaurants are struggling to manage margins, and what they can do to fix it.
Be a speedboat, not an oil tanker Look at the chart above and ask yourself two questions: Are we responding fast enough to the wholesale prices? What is the...
You’re only limited by what you can see
Yumpingo’s CX management technology unlocks the vision of what’s possible. Discover quick wins, develop your long-term strategy, and turn everyone – internally and externally – into an advocate of your brand.