Case Study

Bistrot Pierre Sets a New Standard for Hospitality With Significant Gains in Brand Performance

Their Story

For more than 25 years, Bistrot Pierre has served guests high-quality, authentic Anglo-French cuisine at a great value. The brand’s commitment to great food and service has helped it grow to 19 locations across England and Wales.

 

Challenges

  • Lack of visibility into guest experience data
  • Guest surveys were too long and not scalable
  • Relied on sales data and gut-feeling to make operational decisions

Solutions

Results

  • More Happy Guests (%): 7
  • NPS Increase (Points): 15
  • Time Period (Months): 8
  • Number of Reviews: 32,743
  • Number of Locations: 19

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[Yumpingo] helps us fix problems before they escalate, and share positive feedback to reinforce dish and service execution.

Mike Wardell, Chief Operating Officer, Bistrot Pierre