Restaurant Reputation Management
Centralising Online Brand and Social Media Management
Complete visibility of real-time customer satisfaction levels across all locations and online review channels so hospitality teams can effortlessly close the loop with every digital engagement
Benefits
The Simplified Way to Maximise Guest and Team Engagement
One Inbox
One inbox to create a complete repository of real-time sentiment from social media, review sites, emails, and Yumpingo reviews.
Case Management
Streamlined case management with real-time notifications enables teams to respond quickly, and with the right message.
Automated Workflows
Automate repetitive tasks and workflows to reduce team responsibilities and ensure brand-compliance.
Features
Hospitality’s Answer to Reputation Management
Powered by AreTheyHappy
Remove the risk of missing a damaging, constructive or positive impression Ensure your presence upholds the same brand standards for every online channel and digital communication Leverage the aggregated feed to prioritize responses based on trends in customer satisfaction
Eliminate Visibility Barriers
Maintain Brand Consistency
Engagement on the Fly
Measure Performance
Assess performance with ratings, rankings and review scores in a single user-friendly view
Analyze Customer Feedback
Get trends, NPS, sentiment scores, trending feedback topics, and social engagement analytics
Customized and Fast Reporting
Control reporting to fit your objectives, with customized views and automated sharing for team members and the board
Flexible Hierarchy
Configure your platform by country, region and store, giving access to specific roles in your organization
Engaged Teams
From Marketing to the GM, assigned tasks enable the right engagement, by the right team member, at the right time
Activity & Communication Templates
Automate repetitive tasks and workflows to simplify team responsibilities and ensure brand-compliance
Manage and Respond to:
Social Media Channels / Review Channels / Yumpingo Reviews / Direct Messages / Emails / Phone Calls
Stay up-to-date
Real-time email notifications for new assignments allow users to pay attention to urgent tasks
Collaboration
Assign tasks, solve complaints, add comments, and follow up from one easy hub
Features
Hospitality’s Answer to Reputation Management
One Inbox
Eliminate Visibility Barriers
Remove the risk of missing a damaging, constructive or positive impression
Maintain Brand Consistency
Ensure your presence upholds the same brand standards for every online channel and digital communication
Engagement on the Fly
Leverage the aggregated feed to prioritise responses based on trends in customer satisfaction
Dynamic Insights
Measure Performance
Assess performance with ratings, rankings and review scores in a single user-friendly view
Analyse Customer Feedback
Get trends, NPS, sentiment scores, trending feedback topics, and social engagement analytics
Customised and Fast Reporting
Control reporting to fit your objectives, with customised views and automated sharing for team members and the board
Case Management
Flexible Hierarchy
Configure your platform by country, region and store, giving access to specific roles in your organisation
Engaged Teams
From Marketing to the GM, assigned tasks enable the right engagement, by the right team member, at the right time
Activity & Communication Templates
Automate repetitive tasks and workflows to simplify team responsibilities and ensure brand-compliance
Automated Workflows
Manage and respond to:
Social Media Channels / Review Channels / Yumpingo Reviews / Direct Messages / Emails / Phone Calls
Stay up-to-date
Real-time email notifications for new assignments allow users to pay attention to urgent tasks
Collaboration
Assign tasks, solve complaints, add comments,
and follow up from one easy hub
Our Customers
“We’ve seen remarkable growth in both our NPS and online reputation since working with Yumpingo. From the start we’ve used the insights to drive our menu development, optimising our key dishes to improve the recipes and preparation techniques, to be able to provide the best service every time. It’s been rewarding to see for ourselves the effects of our hard work resulting in more and more happy customers.”
Dean Wilson – Director Olive Tree Brasserie
"We’re able to shape our brand experience and focus on what really matters to our guests across everything we do. Word of mouth is key to us and we can now hear genuinely what every guest thinks and how we can fix things straight away. An added bonus has been the volume of data we’ve captured and how we’ve managed to rebuild our database to pre-GDPR volumes."
Lisa Owen – Head of Marketing – Hickory’s Smokehouse
“We’re a forward-thinking business that is continually seeking ways to evolve and streamline the way we operate in order to improve our guest experience. This partnership gives us greater dexterity to manage, track and influence the end-to-end experience of our guests, something which will become increasingly more important as we negotiate the coming months.”
Jon Townsend, Strategic Planning Manager
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“Yumpingo has helped give us the confidence to make changes to our guest journey, our menus, our training and get a genuine feel for what our guests think of those changes. It ensures that our commitment to deliver genuine ‘Southern Hospitality’, to all of our guests, is permanently under scrutiny.”
John Welsh – Managing Director
Whitepaper
Uphold Brand Standards and Reputation
With Yumpingo’s reputation management platform, Hickory’s Smokehouse increased their NPS by 14 points, and online reputation scores increased from 4.3 to 4.7 stars.
Reputation Drives Results
Reduce administrative, manual check-ins and manage your customer experience efficiently and effectively to increase brand awareness, customer loyalty and advocacy at the speed your restaurant requires.