Customer Experience Management
Experience Drivers
Uncover the root causes of customer satisfaction so you know exactly when and where to make improvements or find opportunities to celebrate teams.
A new (and personal) review journey
Customers that leave feedback will follow a review journey specific to their experience. Happy customers are encouraged to give team shout-outs, and unhappy customers have the opportunity to share the reasons behind their scores.
The only way to break down feedback data
The restaurant industry is incredibly complex. With experience drivers, teams no longer have to waste time digging through survey text fields or make assumptions based on online review scores to uncover the true causes of satisfaction.
The User Experience
%
of reviewers leave their NPS/Satisfaction score
%
of those elaborate on their reasons behind the score
%
of happy customers leave a compliment for the team
Features
The drivers of satisfaction, the causes of dissatisfaction, and what to do about it
Transform the way your team works
A weekly insights report gives GMs clarity on exactly what drives the experience in their venue and where to apply focus
Uncover issues specific to each service style
Prioritize each issue based on the overall impact on your scores
Let GMs work on actions that are within their power to resolve
Make positive team feedback part of the operations strategy
Keep your teams motivated and engaged by sharing positive feedback and celebrating their successes
Reviewers can leave a shout out or compliment in the experience drivers review flow
Each compliment is linked to a specific shift or team member
Managers can leverage compliments to build a gamification or reward program
Explore the Possibilities
Smart Actions
Experience Management
Yumpingo Pay
Our Customers
"We can best celebrate what’s working well while addressing where we have gaps. This is data on the guest experience that’s hospitality-focused."
MIKE MADER – SVP GLOBAL STRATEGY, PLANNING AND TRANSFORMATION – CALIFORNIA PIZZA KITCHEN
"Yumpingo gives us greater dexterity to manage, track and influence the end-to-end experience of our guests. The real-time feedback helps align our entire team to provide our best food and service everyday."
JON TOWNSEND – STRATEGIC PLANNING MANAGER OF NEW WORLD TRADING COMPANY
"It also allows us to develop our menu in a more dynamic way. it’s great to know the changes we are making are landing well with our guests.”
CHRIS WESTCOTT – PRESIDENT & CHIEF EXECUTIVE OFFICER – ROSA MEXICANO
Latest Blogs
Increase Prices or Decrease Quantity? Menu Questions, Answered
Find out the safest approach to make effective menu changes while staying true to your brand promise.
What to Do When Off-Prem Operations Don’t Deliver on Customer Expectations
It’s difficult to control what happens after an order leaves the restaurant. Find out what your digital customer expectations are, what you can control, and how to execute on it.
Three words every restaurant should avoid: “How was everything?”
“How was everything?”. The perfect question to ask if you want to be lied to. Find out what actual steps of service and menu items are performing well, and fix those that aren’t.
You’re only limited by what you can see
Yumpingo’s CX management technology unlocks the vision of what’s possible. Discover quick wins, develop your long-term strategy, and turn everyone – internally and externally – into an advocate of your brand.