Serve More Happy Guests
From your brand mission, to service execution, to guest satisfaction – manage, track, and influence the end-to-end experience of your guests to reach your business outcomes – then set more.
What is Yumpingo
Watch the Yumpingo Explainer Video
More Insights. More Action.
Guest Experience Mangement
Omnichannel Insights for In-Store and Off-Premise Operations
Proprietary One-Minute Review
Capture in-the-moment guest sentiment across all digital channels with a user-friendly and mobile-optimised review process.
Map real-time guest satisfaction data to business outcomes to make confident adjustments by shift or at scale.
Guest Sentiment and NPS
Capture robust, live insights of your brand’s operational performance across venue and brand to understand the impact on NPS and guest satisfaction and make incremental improvements to categories vital to your experience management and your bottom line.
Automate repetitive tasks and workflows for reputation management to simplify team responsibilities from Marketing to the GM, enabling the right online engagement, by the right team member, at the right time in one easy hub.
Fully brandable and ready-to-go at the push of a button, the Yumpingo One tablet is your single source to deliver checks, get real-time guest feedback, and maximise every transaction
Make Improvements from Day One
We are on a mission to transform guest experience in hospitality from anecdotal, extreme, divisive and slow to land to something that is insight-based, instantaneous and transformational.
"The insights were immediate and meant we could make improvements from day one. It was a guiding light to every dish and every shift. It quickly started informing staff reviews, bonuses, and any coaching and development requirements. It was less sensitive, as the insights provided were from a much larger amount of data, at scale, and that meant it felt more like a truthful and accurate reflection of sentiment."
CHRIS HILL, FORMER-CEO OF NEW WORLD TRADING COMPANY
“It’s all about improving the guest experience. Yumpingo gives the silent majority of our guests a voice by inviting their feedback in real time so we can best celebrate what’s working well while addressing where we have gaps. This is data on the guest experience that’s hospitality-focused.”
Mike Mader, SVP of Global Strategy, Planning and Transformation
"Yumpingo has enabled everyone in our business, across all departments, to be able to continually improve our offering and our service through the eyes of our guests. Yumpingo has helped give us the confidence to make changes to our guest journey, our menus, our training and get a genuine feel for what our guests think of those changes. It ensures that our commitment to deliver genuine ‘Southern Hospitality’, to all of our guests, is permanently under scrutiny.”
JOHN WELSH, MANAGING DIRECTOR Hickory’s
"Before Yumpingo we were limited to using sales data and a lot of gut feel to make operational and investment decisions. Our guest surveys were too long and too few in number. We are now getting thousands of live guest reviews across every shift, dish and server every week, in real time, from real guests. This has transformed how we run operations, run our menu development and invest in new concepts and teams."
Mike Wardell - COO, Bistrot Pierre
“Yumpingo’s NPS and food scores are the key metrics we use to monitor and manage guest experience. Our general managers use the insights to continuously improve experiences for our guests. We manage food and service to make sure the quality is as high as possible for every dish and shift. The steps of service tracking by server also provides great insights to help develop our front of house teams. It’s great to be able to see that this hard work is resulting in increasing NPS and online reputation scores over that time.“
Matt Mollicone - Co-Founder, Managing Director, 7 Bone Burger Co.
The Restaurant Group’s Leisure Division Leverages Yumpingo’s On and Off-Prem Intelligence to Optimise Guest Experiences Across Brands
After a successful pilot in April, TRG’s Leisure division progressed its partnership with Yumpingo across all 126 sites to optimise the customer experience.
Nando’s Rolls Out Yumpingo in UK and Australia (ANZ) Markets to Optimise the Guest Experience In-Store and Off-Premise
Australia launch follows UK roll out that achieved a 15 point increase in NPS in 12 weeks. Yumpingo announced a strategic partnership with Nando’s, the home...
Get the breakdown of what the guest experience in hospitality looks like and the level of impact it has on the health of your brand.
Get connected with an experience expert to discover your brand’s path to growth.
Yumpingo helps you manage the journey of operational development, guest experience, and sales growth so you always reach your business’s strategic objectives. Then set more.