Customer Experience Management
For the Experience Economy
Yumpingo’s customer experience management technology collects and structures live guest feedback into a unified view of the customer to identify specific food and service improvements that will increase guest happiness, loyalty, and ultimately – sales
As Simple as Listening, as Impactful as Growth
Real-Time Feedback
Guests have in-the-moment opportunities to share their experience whether in-store or online.
Unparalleled Volume
Proprietary, seamless 1-minute review process removes common feedback barriers and increases the volume of customer experience data at an unparalleled scale.
Dynamic Insights
With real-time insights, teams can reduce unnecessary service steps, gain efficiencies, and apply focus where needed.
Features
Single Source of Truth for Experience Data
Guest Satisfaction and NPS
Track accurate and trustworthy NPS and guest satisfaction scores in real-time across venue and brand with categories vital to your experience management and your bottom line.
Service Reviews
Map real-time customer sentiment to teams on-the-scene to identify areas of improvement or success for service execution and sales growth.
Leverage quantifiable dish insights based on look, taste, value, and portion feedback for any of your food and beverage offerings to optimize menu performance and quality so you can accurately forecast what you will need, right down to the ingredient level across any service style.
Dish Reviews
Research
Assess how an operational or dish adjustment, whether minor or critical, resonates with your guests by customizing survey questions to capture feedback within any given time frame.
Customer Satisfaction and NPS
Track accurate and trustworthy NPS and guest satisfaction scores in real-time across venue and brand with categories vital to your experience management and your bottom line.
Service Reviews
Map real-time customer sentiment to teams on-the-scene to identify areas of improvement or success for service execution and sales growth.
Dish Reviews
Leverage quantifiable dish insights based on look, taste, value, and portion feedback for any of your food and beverage offerings to optimize menu performance and quality so you can accurately forecast what you will need, right down to the ingredient level across any service style.
Research
Assess how an operational or dish adjustment, whether minor or critical, resonates with your guests by customizing survey questions to capture feedback within any given time frame.
Multi-Channel, Multi-Touch Methods of Capturing Data
Yumpingo One
1-minute Reviews
SMS/Text
Pay at Table
QR Codes
Wi-Fi
Apps
Online Ordering Platforms
Booking Platforms
Our Customers
"We can best celebrate what’s working well while addressing where we have gaps. This is data on the guest experience that’s hospitality-focused."
MIKE MADER – SVP GLOBAL STRATEGY, PLANNING AND TRANSFORMATION – CALIFORNIA PIZZA KITCHEN
"Yumpingo gives us greater dexterity to manage, track and influence the end-to-end experience of our guests. The real-time feedback helps align our entire team to provide our best food and service everyday."
JON TOWNSEND – STRATEGIC PLANNING MANAGER OF NEW WORLD TRADING COMPANY
"It also allows us to develop our menu in a more dynamic way. it’s great to know the changes we are making are landing well with our guests.”
CHRIS WESTCOTT – PRESIDENT & CHIEF EXECUTIVE OFFICER – ROSA MEXICANO
Latest Blogs
Great Expectations: How to Close Gaps and Grow Customer Loyalty
Learn why understanding customer expectations is critical to growing a loyal customer base and why recovering unhappy guests isn’t enough.
Increase Prices or Decrease Quantity? Menu Questions, Answered
Find out the safest approach to make effective menu changes while staying true to your brand promise.
What to Do When Off-Prem Operations Don’t Deliver on Customer Expectations
It’s difficult to control what happens after an order leaves the restaurant. Find out what your digital customer expectations are, what you can control, and how to execute on it.
You’re only limited by what you can see
Yumpingo’s CX management technology unlocks the vision of what’s possible. Discover quick wins, develop your long-term strategy, and turn everyone – internally and externally – into an advocate of your brand.