Mark R. Hancock

Mark R. Hancock

Posts by Mark R. Hancock

Increase Prices or Decrease Quantity? Menu Questions, Answered

Increase Prices or Decrease Quantity? Menu Questions, Answered

Apr 28, 2022 9:48:51 AM 6 min read
What to Do When Off-Prem Operations Don’t Deliver on Customer Expectations

What to Do When Off-Prem Operations Don’t Deliver on Customer Expectations

Dec 20, 2021 3:01:53 PM 4 min read
Three words every restaurant should avoid: “How was everything?”

Three words every restaurant should avoid: “How was everything?”

Dec 20, 2021 9:00:38 AM 2 min read
Collecting Customer Data – the Hospitable Way

Collecting Customer Data – the Hospitable Way

Dec 13, 2021 10:45:22 PM 4 min read
How to Combat Seasonal, Staffing & Supply Chain Challenges

How to Combat Seasonal, Staffing & Supply Chain Challenges

Nov 18, 2021 8:01:01 PM 5 min read
Understanding Customer Experience in the Hospitality Industry

Understanding Customer Experience in the Hospitality Industry

Jun 3, 2021 11:12:38 PM 6 min read
How to Ensure and Sustain Restaurant Profitability

How to Ensure and Sustain Restaurant Profitability

Jun 3, 2021 10:13:42 PM 5 min read
What technology is best for hospitality management?

What technology is best for hospitality management?

May 5, 2021 3:46:29 PM 4 min read
The psychology of designing the perfect menu

The psychology of designing the perfect menu

Apr 26, 2021 5:35:43 PM 5 min read
[WHITEPAPER] Recovery Through the Eyes of Your Guests.

[WHITEPAPER] Recovery Through the Eyes of Your Guests.

Mar 24, 2021 2:10:26 PM 5 min read
Hospitality’s Step-by-Step Guide to Reputation Management

Hospitality’s Step-by-Step Guide to Reputation Management

Mar 17, 2021 4:58:01 PM 4 min read
Calculating NPS in Hospitality: Risks, Recovery Methods, ROI

Calculating NPS in Hospitality: Risks, Recovery Methods, ROI

Mar 10, 2021 4:37:01 PM 5 min read

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