Mark R. Hancock

Mark R. Hancock

Posts by Mark R. Hancock

How capturing guest sentiment creates growth in the restaurant business

How capturing guest sentiment creates growth in the restaurant business

Jan 30, 2023 3:58:32 AM 2 min read
Experience Drivers – What do customers really care about?

Experience Drivers – What do customers really care about?

Jan 10, 2023 10:37:32 AM 4 min read
What is customer experience management?

What is customer experience management?

Dec 1, 2022 9:39:00 AM 10 min read
Yumpingo joins Toast partner ecosystem to help empower hospitality teams

Yumpingo joins Toast partner ecosystem to help empower hospitality teams

Nov 14, 2022 2:55:00 PM 2 min read
How Dish-level Data Can Guide Your Menu Engineering and Pricing Strategy

How Dish-level Data Can Guide Your Menu Engineering and Pricing Strategy

Sep 27, 2022 10:19:51 AM 6 min read
Increase Prices or Decrease Quantity? Menu Questions, Answered

Increase Prices or Decrease Quantity? Menu Questions, Answered

Apr 28, 2022 9:48:51 AM 6 min read
What to Do When Off-Prem Operations Don’t Deliver on Customer Expectations

What to Do When Off-Prem Operations Don’t Deliver on Customer Expectations

Dec 20, 2021 3:01:53 PM 4 min read
Three words every restaurant should avoid: “How was everything?”

Three words every restaurant should avoid: “How was everything?”

Dec 20, 2021 9:00:38 AM 2 min read
Collecting Customer Data – the Hospitable Way

Collecting Customer Data – the Hospitable Way

Dec 13, 2021 10:45:22 PM 4 min read
How to Combat Seasonal, Staffing & Supply Chain Challenges

How to Combat Seasonal, Staffing & Supply Chain Challenges

Nov 18, 2021 8:01:01 PM 5 min read
Understanding Customer Experience in the Hospitality Industry

Understanding Customer Experience in the Hospitality Industry

Jun 3, 2021 11:12:38 PM 6 min read
How to Ensure and Sustain Restaurant Profitability

How to Ensure and Sustain Restaurant Profitability

Jun 3, 2021 10:13:42 PM 5 min read

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