Blog

Driving up guest satisfaction for Australian brands

Written by Mark R. Hancock | Mar 5, 2025 8:15:00 AM

We’re working with great brands in Australia including Nando’s, Betty’s Burgers and Fonda Mexican to drive up NPS scores and pinpoint where menu insights can drive up guest retention. We’ve also recently partnered with Redcat for integration with tech stacks and offer dish-level guest feedback.


“The game changer was having practical actions from the guest survey feedback planned out using the  Continuous Action Process. That helped us prioritise opportunities to make immediate changes, and track the improvements that came as a result of doing them.” explained David Youl, Co-Founder of Fonda Mexican.

Fonda facts

  • +6 NPS Uplift
  • 6% Increase in guest advocates
  • 14% Reduction of unhappy guests

Yumpingo is the only feedback platform fully integrated with Redcat POS and Ordering data, helping to drive smarter decisions at every level.


The value of Redcat integrations

Guest Engagement - Personalised, customised and branded surveys to engage guests and gather the key insights you need.

Granular Insights - Real-time food and drink level insights to optimize menu and operations.

Unique Integration - The only feedback service seamlessly integrated with Redcat POS and Ordering.

Live in Hours - Launch quickly with high-volume, multi-channel survey collection 


Make better decisions with real-time insights

Within the first month of using Yumpingo, Nando’s ANZ saw a step change in their guest analytics. Using the data coming in from our real-time insights, their teams were making better decisions on food and service execution, “Delighting [guests] with an exceptional customer experience,” shared Amanda Banfield, CEO for Nando’s ANZ.