Yumpingo has been acquired by BBI
This Site is for Guests and Consumers Completing BBI Surveys.
For Restaurant Brands, Suppliers and Investors Wanting More Info on BBI, Visit the Black Box Intelligence Website.
Why Your Feedback Matters
How Restaurants Use Your Voice to Serve You Better
When you dine out, your experience is more than just a meal – it’s a moment. Whether it’s a quick lunch or a special celebration, restaurants want to make sure every visit feels just right.
That’s why your feedback is so valuable.
So, Why Do Restaurants Ask for Feedback?
Restaurants aren’t just fishing for compliments, they’re genuinely interested in what you think. Here’s why:
To Improve Your Experience
Your comments help restaurants understand what’s working and what’s not. Was the food too salty? Did your server go above and beyond? Every detail helps them fine-tune the experience for you and future guests.
To Recognize Great Staff
Positive feedback doesn’t just make someone’s day, it can lead to rewards and recognition for team members who go the extra mile.
To Stay Competitive
Your insights help restaurants keep up with changing tastes and expectations. In a fast-moving industry, staying relevant means listening closely to what guests want.
To Make Smart Business Decisions
Restaurants often use your feedback alongside other data, like wait times or order accuracy, to make informed decisions that improve operations and service.
Help Restaurants You Love
What Kind of Feedback Are They Looking For?
You don’t need to write a novel, just a few honest thoughts can go a long way. Here’s what restaurants typically want to know:
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Food Quality – Was it tasty, fresh, and well-prepared?
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Service – Was the staff friendly, attentive, and efficient?
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Cleanliness – Were the dining areas and restrooms clean?
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Atmosphere – Was the environment comfortable and inviting?
How is Your Feedback Collected
How Can You Complete One of Our Surveys (Restaurants Use a Variety of Channels to Hear From You):
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Surveys – Often sent via email, SMS, or printed on receipts.
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Review Sites – Like Yelp, Google, or TripAdvisor.
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In-Store Tools – QR codes, tablets, or comment cards.
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Social Media – Comments and messages are often monitored and responded to.
Your Feedback Really Matters
Your Voice Shapes the Future of Dining
Every time you share your thoughts, you’re helping restaurants grow, improve, and serve you better. So next time you’re asked for feedback, know that your voice truly matters and it’s helping shape the dining experiences of tomorrow.
Learn More
Black Box Intelligence
Black Box Intelligence is the team behind BBI Surveys. Visit our website to learn more.
