Yumpingo has been acquired by BBI
This Site is for Guests and Consumers Completing BBI Surveys.
For Restaurant Brands, Suppliers and Investors Wanting More Info on BBI, Visit the Black Box Intelligence Website.
Restaurant Reviews
How Your Online Reviews Help Restaurants Improve With Help from Black Box Intelligence
This site is all about BBI Surveys, where restaurants ask you to complete a feedback survey to help them improve.
BBI (Black Box Intelligence) also helps restaurants understand the reviews they receive online through sites like Google, Yelp or Facebook.
When you leave a review on a site like Google or Yelp, behind the scenes, companies like Black Box Intelligence are making sure your feedback is seen, understood, and acted on.
Here’s how it works—and why your voice matters.
Giving Restaurants Direction They Need
Your Review, Their Roadmap
Restaurants receive thousands of online reviews across dozens of platforms. Black Box Intelligence helps them cut through the noise by using advanced tools to:
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Collect reviews from all major platforms (Google, Yelp, Facebook, TripAdvisor, and more).
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Analyze the sentiment behind your words using AI.
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Spot trends and patterns across locations and time.
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Turn insights into action to improve your next visit.
Complete Guest Feedback Picture
Surveys and Reviews Together
By combining the information collected by BBI Surveys with online reviews from the likes of Yelp and Google, Black Box Intelligence is able to greatly improve the information restaurants receive and help them understand what to do.
Our AI powered tools highlight and prioritize the issues and make sure that the right information goes to the right people who can make a change.
For example, the frontline restaurant teams can make sure that the restaurant is clean, and menu ideas need to go to the culinary team at HQ.
Why Your Reviews Matter
How Restaurants Use Your Online Feedback
Understanding What You Really Think
BBI’s AI platform uses AI trained specifically on restaurant language to understand the tone and meaning behind your review.
Learning from Every Word
BBI doesn’t just look at star ratings, it dives into the actual words you write. This helps restaurants make smarter decisions about training, staffing, and even menu changes.
Recognizing Great Service
Positive reviews are shared with team members and used to celebrate great performance. Your kind words can lead to real rewards for staff.
Your Feedback Really Matters
Your Voice, Amplified
Thanks to platforms like Google and Yelp, and services like Black Box Intelligence, your review has more power than ever. It helps restaurants grow, improve, and deliver the kind of experience you deserve.
So next time you leave a review, know this: you’re not just sharing your opinion, you’re really making a difference.
Learn More
Black Box Intelligence
Black Box Intelligence is the team behind BBI Surveys. Visit our website to learn more.
