NEW PRODUCT: How Guest Recovery turns problems into profits

Losing unhappy guests because you aren't able to identify their concerns and communicate directly with them has always been a problem.

The hard part for operators was tying the specific complaint to the specific venue and specific customer. If you solve this problem, you can improve the service for everyone else who might not have complained,  and win back an unhappy customer.

The solution: identify, engage, manage.

Our new Guest Recovery product offers you a simple, 3-step solution to that problem:

• Identify which guests have a problem before they complain online.
• Engage unhappy guests before they complain online
• Manage all of the possible issues without being overwhelmed.

Yumpingo’s Guest Recovery does that.

With real-time alerts for customer issues, and a direct communication channel letting you address concerns and offer vouchers, the problem of losing guests no longer exists.

Increase loyalty and business success

From our industry research, we’ve realized that around 70% of restaurant customers never return to your store, making guest retention a major drain on your revenue.

And because most of your unhappy guests will never actually complain in person, they are just leave bad reviews on public websites. So your brand reputation takes the hit and you have no way to turn that around.

How it works

The Yumpingo dashboard now contains a recovery program that drives loyalty and business success.

1. Real-time alerts for customer issues.
2. Case management within a single easy-to-use interface.
3. Respond immediately to stop negative online reviews.
4. Increase retention and loyalty, by turning dissatisfaction into advocacy.
5. Win-back guests with proactive offers, rewards and incentives, to grow loyalty and recover lost revenue.
6. Resolve the underlying service issues to prevent other guests from experiencing them.

To find out more about how Guest Recovery can benefit your business, get in touch.