Former HotSchedules co-founder and chief customer officer to lead global platform growth and U.S. operations
AUSTIN, Texas, November 24, 2020 – Guest Experience Management company Yumpingo has announced the appointment of David Cantu as President, effective immediately. Mr Cantu will spearhead the Company’s U.S. operations and will be responsible for growing the sales and global consumer-facing teams as well as leading the expansion of the U.S. team.
“We are overjoyed to welcome David to the Yumpingo team. Over the last two decades, David has transformed how hospitality companies around the world connect and support the needs of managers and their teams, and will be instrumental in leading our operations in the United States,” said Gary Goodman, CEO & Founder at Yumpingo. “Yumpingo’s mission is to enable operations to better connect and support the needs of their guests, providing a unique lens for teams to better understand how happy their guests are, and why. David’s leadership will enable us to scale how we serve our restaurant partners to do this and ensure true hospitality always flows through our DNA in everything we do.”
Mr Cantu brings over 30 years of restaurant industry experience, having most recently served as co-founder and chief customer officer at HotSchedules, a leading provider of end-to-end, best-in-class technology and services for the restaurant and hospitality industries, since 1999. Mr Cantu has also previously worked in numerous managing roles at restaurant brands such as Outback Steakhouse and PF Chang’s.
“I am honored to join Gary and the incredibly talented team of professionals at Yumpingo. What has evolved from a friendship to an investment, and now joining their leadership team to help with the strategic planning and growth of one of the most innovative guest experience technology companies I’ve come across, is equally humbling and exciting for me,” said Mr Cantu. “Knowing the stakes to win the hearts and minds of every guest has never been more important than it is today, I could not be joining at a more pivotal time and I’m appreciative of the opportunity ahead.”
“The Yumpingo team is incredibly talented, hospitable, and food-focused and I look forward to serving, working with and recruiting like-minded individuals to grow a values-based culture dedicated to serving the hospitality industry,” Mr Cantu continued.
Yumpingo – More Happy Guests.
Yumpingo provides hospitality teams and managers unique clarity of how happy their guests are, and why. We do this by capturing in-the-moment feedback on every aspect of the guest experience, everywhere guests interact with a hospitality brand. Actionable guest insights in real-time across every shift, every dish and every digital touchpoint – in store, off-premise, and online – empowering frontline teams to deliver their best food and service, every day. We call this guest experience management.