Restaurant owners and operators know that these seven simple words “would you recommend us to a friend?” are critical to a brand’s success. With a single question, you can measure your guests’ satisfaction and get a holistic view of how they feel about your business. You can also use that question to calculate your Net Promoter Score® (NPS).
NPS enables business owners to:
- Evaluate overall guest sentiment
- Gauge brand loyalty
- And make incremental changes as needed for sales and performance growth
The quality and consistency of the customer experience are key drivers of success. But how do you know your brand is missing the mark before it’s too late?
Download The Definitive Guide: Mapping NPS to Sales Growth to learn how to leverage your guest satisfaction data to confidently take action on the factors that will yield the highest return.