Guest Experience Management

Powering Hospitality with the Confidence to Transform Operations

Yumpingo’s guest experience management technology collects and structures live guest feedback into a unified view of the customer to identify specific food and service improvements that will increase guest happiness, loyalty, and ultimately – sales

Introducing Smart Actions

Intelligent workflows for front-line teams

Automated Action

By mapping operational performance to customer satisfaction, each recommended action is built to address underperforming areas of menu and service execution

Tailormade Insights

Location-specific insights are delivered weekly to GMs so they understand the performance of every menu offering and step of service

Quality Control

An insights feed is structured to show only the issues that matter most to customers so teams can efficiently and productively put actions into motion

Impact Monitoring

Every action taken is monitored and measured against changes in customer satisfaction so teams can understand what works, fix the bad, and do more of the good stuff

As Simple as Listening, as Impactful as Growth

Real-Time Feedback

Feedback captured throughout the digital guest journey provides guests in-the-moment opportunities to share their experience, from their device or yours.

Unparalleled Volume

Proprietary, seamless 1-minute review process removes common feedback barriers and increases volume of guest data at unparalleled scale.

Dynamic Insights

With real-time insights, teams can reduce unnecessary service steps, gain efficiencies, and apply focus where needed.

Features

Single Source of Truth for Performance Data

Guest Satisfaction and NPS

Track accurate and trustworthy NPS and guest satisfaction scores in real-time across venue and brand with categories vital to your experience management and your bottom line.

Service Reviews

Map real-time customer sentiment to teams on-the-scene to identify areas of improvement or success for service execution and sales growth.

Dish Reviews

Leverage quantifiable dish insights based on look, taste, value, and portion feedback for any of your food and beverage offerings to optimize menu performance and quality so you can accurately forecast what you will need, right down to the ingredient level across any service style.

Research

Assess how an operational or dish adjustment, whether minor or critical, resonates with your guests by customizing survey questions to capture feedback within any given time frame.

Guest Satisfaction and NPS

Track accurate and trustworthy NPS and guest satisfaction scores in real-time across venue and brand with categories vital to your experience management and your bottom line.

Service Reviews

Map real-time customer sentiment to teams on-the-scene to identify areas of improvement or success for service execution and sales growth.

Dish Reviews

Leverage quantifiable dish insights based on look, taste, value, and portion feedback for any of your food and beverage offerings to optimize menu performance and quality so you can accurately forecast what you will need, right down to the ingredient level across any service style.

Research

Assess how an operational or dish adjustment, whether minor or critical, resonates with your guests by customizing survey questions to capture feedback within any given time frame.

Multi-Channel, Multi-Touch Methods of Capturing Data

Yumpingo One

1-minute Reviews

E-mail

SMS/Text

Pay at Table

QR Codes

Wi-Fi

Apps

Online Ordering Platforms

Booking Platforms

Our Customers

Latest Blogs

Collecting Customer Data – the Hospitable Way

Collecting Customer Data – the Hospitable Way

Customer data is essential to the modern economy, and as digital technologies become an increasingly vital part of everyday life, massive amounts of personal data are collected and used to create better products and more personalized experiences.

read more

You’re only limited by what you can see

Yumpingo’s guest experience management technology unlocks the vision of what’s possible. Discover quick wins, develop your long-term strategy, and turn everyone – internally and externally – into an advocate of your brand.