Punchh and Yumpingo integration that elevates customer loyalty

With this integration, you can deliver better experiences, build guest loyalty, and grow revenue!

We’ve partnered with Punchh to bring guest sentiment feedback and loyalty solutions to even more restaurant brands, to engage guests and deliver exceptional service, ensuring they return for more. 

“This partnership with Yumpingo represents a groundbreaking shift in how restaurant brands engage with their guests,” said Savneet Singh, CEO of PAR Technology. “By merging our loyalty solutions with Yumpingo’s real-time guest feedback, we empower brands to deliver deeply personalized and impactful experiences that not only enhance customer satisfaction but also drive loyalty and sustainable growth.” 

George Wetz, CEO and co-founder of Yumpingo, said, “We’re excited about the transformative impact of this integration for brands. By fueling Punchh programs with real-time guest sentiment data, we help restaurants win share of wallet from their competitors and convert more guests into loyal fans.” 

Fuel your Punchh program with guest sentiment data

A unique 2-way integration of Yumpingo's guest experience service and Punchh's loyalty platform. As well as enabling real-time surveys across all channels, Yumpingo is the first guest experience partner that fuels your Punchh program with guest sentiment data.

Key benefits of the integration

1. Punchh customers can use Yumpingo’s ROI-focused Experience Management service to increase guest satisfaction and revenue. Data is dissected to reveal specific growth opportunities in menus and service models enabling brands to efficiently implement recommendations and deliver tangible business impact. 
2. Enrich Punchh loyalty with advanced guest segmentation - Segment your loyalty members based on sentiment and menu items ordered, to enable personalized offers through Punchh with increased conversion rates.
3. Seamless Punchh enrolment across all of your channels - Convert more of your regulars into Punchh loyalty members by enrolling guests across all your ordering channels.
4. Solicit online reviews to boost your presence and win back your unhappy guests with Punchh Offers

Feedback, enrolment & offers on autopilot - how the integration works

Go live in just hours with this unique 2-way integration

1. Punchh customers are automatically sent a Yumpingo 1-minute smart survey after their experience. 
2. Unidentified guests sign up to your Punchh loyalty program at the end of the survey.
3. Yumpingo identifies guest sentiment including menu item details, which feeds directly back into Punchh.
4. Punchh gains enriched loyalty segmentation allowing you to create and activate personalized loyalty campaigns that boost conversion rates, online reviews and recovery of guests.

Want to find out more? Book a meeting with the Yumpingo team today yumpingo.com/demo